How to remove ZoomX.exe and ZoomE.exe

[poglarka]

Hello there, unfortunately ZoomX.exe and ZoomE.exe got installed on my computer, most probably while I have installed a driver update software and I cannot get rid of it.

I have already seen that others had also the same problem and I did already the first step as it was guided in this topic:

https://forums.malwarebytes.com/topic/286963-zoomxexe-zoomeexe-need-help-removing-the-programs/#comment-1517257

This means, I have installed Malwarebytes Anti-Malware and let run the scan (with all the 4 scan options allowed). I also have everything quarantined what was detected and saved and exported to TXT the results - PFA.

Could you please advise if there are any other steps to carry out?

Thank you very much in advance!

malwarebyteslog.txt

[1PW]

Hello @poglarka and :

While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run one or more of its following procedural steps, please carefully follow the instructions within the following:

I'm infected - What do I do now?

Remember, please be certain to attach (not Copy and Paste) the three (3) resulting report files in your next reply to this topic.

Thank you.

[MKDB]

Hello @poglarka  and 

 

My name is MKDB and I will assist you.

 

 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

• Please follow the steps in the given order and post back the log files.
• Please attach all log files into your post.
• Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
• Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
• Searching, detecting and removing malware isn't instantaneous and there is no guarantee to repair every system.
• Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
• Please be patient and stick with me until I give you the "all clear".
• Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.
• As English is not my native language, please do not use slang or idoms. It may be hard for me to understand.
• If you do not respond within 4 days, your topic will be closed. If you are away for a longer time, please let me know.

 

 

Please run AdwCleaner as well as those steps mentioned by @1PW.

 

Step 1

Please download AdwCleaner and save it to your desktop.

• Double-click to run it.
• Accept the End User License Agreement.
• Click Scan Now.
• When finished, if items are found please click Next / Quarantine.
• Maybe your PC will be rebooted, AdwCleaner will be opened automatically.
• Click View Log File.
• AdwCleaner will open one log (AdwCleaner[Cxx].txt).
• Please attach the log to your next reply.

 

Edited October 11, 2022 by MKDB

[MKDB]

Hi @poglarka,

do you still need help? If so, please follow my instructions and post the logfiles.

Thank you.

[MKDB]

Due to the lack of feedback, I do not follow this topic any longer.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

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Thank you.