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Error after updating malwarebytes


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I updated the application and my malwarebytes premium license has disappeared from my account, that is, it has been deactivated out of the blue and now I have the free version. Consequently, I have tried to enter my license again in the application but it shows that my license has already been activated in another account or in another PC, but this is not the case. Can you help me? 

pd: I use two email accounts, but I log in with both accounts and neither is the license activated, please help me.

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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38 minutes ago, Diego10000 said:

the application but it shows that my license has already been activated in another account or in another PC

Try to deactivate your license in your my.malwarebytes.com account and then try to activate.

If that does not work,

This is one issue only the support desk can address.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

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On 10/8/2022 at 2:11 PM, Porthos said:

Try to deactivate your license in your my.malwarebytes.com account and then try to activate.

If that does not work,

This is one issue only the support desk can address.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

Thank you for your response, my situation seems to need to be resolved by support, about this you will not know how long it takes for support to respond to help tickets? I made a ticket a week ago or a little more and still nothing, I made a ticket again about 3 days ago and still nothing

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