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Windows defender detecting trojan but malware premium isn't

THERISINGSUN34
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Maurice Naggar

Maurice Naggar

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Hello @THERISINGSUN34 :welcome: I will guide you forward. Understand that the detection engines & detection rules of each of the programs are different. 

We need to do ither scanning. This here you can start & once it is under way, you can leave the machine alone & let it run over-night. No need to keep watch once it starts the actual scan run. 

Next, This will be a check with ESET Onlinescanner for viruses, other malware, adwares, & potentially unwanted applications.

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

 

It will start a download of "esetonlinescanner.exe"

  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get it started.

 

  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes
  • When prompted for scan type, Click on Full scan

Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click on Start scan button.

  • Have patience. The entire process may take an hour or more. There is an initial update download.

There is a progress window display. You may step away from machine &. Let it be.  That is, once it is under way, you should leave it running.  It will run for several hours.

  • At screen "Detections occured and resolved" click on blue button "View detected results"
  • On next screen, at lower left, click on blue "Save scan log"
  • View where file is to be saved. Provide a meaningful name for the "File name:"
  • On last screen, set to Off (left) the option for Periodic scanning
  • Click "save and continue"
  • Please attach the report file so I can review
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Maurice Naggar

Maurice Naggar

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We will be doing other scans. Often, it takes several procedures to get all issues taken care of. The ESET online scan was well worth the effort. 

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on Scan Options & select  FULL scan  .

Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be.  

  • Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on screen display.  The only things that count are the End result at the end of the run.
  • Again, any on-screen display about repeat 'infection' is not to be relied on.  Ignore those.
  • We only rely on the end result that is on the log-report-file.

 

This is likely to run for many hours   ( depending on number of files on your machine & the speed of hardware.)

The log is named MSERT.log  

the log will be at  

Windows\debug\msert.log

Please attach that log with your reply. We will do more later.

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Maurice Naggar

Maurice Naggar

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Hi. Thanks for the report. Let's check your system with another ( different ) antivirus scan tool.

Please download and run the following Kaspersky Virus Removal Tool 2020 and save it to your Desktop.

(Kaspersky Virus Removal Tool version 20.0.10.0 was released on November 9, 2021)

Download: Kaspersky Virus Removal Tool

  • How to run a scan with Kaspersky Virus Removal Tool 2020

          https://support.kaspersky.com/15674

  • How to run Kaspersky Virus Removal Tool 2020 in the advanced mode

          https://support.kaspersky.com/15680

  • How to restore a file removed during Kaspersky Virus Removal Tool 2020 scan

          https://support.kaspersky.com/15681

 


Select the  image.png  Windows Key and R Key together, the "Run" box should open.

user posted image

Drag and Drop KVRT.exe into the Run Box.

user posted image

C:\Users\{your user name}\DESKTOP\KVRT.exe will now show in the run box.

image.png

add -dontencrypt   Note the space between KVRT.exe and -dontencrypt

C:\Users\{your user name}\DESKTOP\KVRT.exe -dontencrypt should now show in the Run box.
 
image.png


That addendum to the run command is very important, when the scan does eventually complete the resultant report is normally encrypted, with the extra command it is saved as a readable file.

Reports are saved here C:\KVRT2020_Data\Reports and look similar to this report_20210123_113021.klr
Right-click direct onto that report, select > open with > Notepad. Save that file and attach it to your reply.

To start the scan select OK in the "Run" box.

A EULA window will open, tick all confirmation boxes then select "Accept"

image.png

In the new window select "Change Parameters"

image.png

In the new window ensure all selection boxes are ticked, then select "OK" The scan should now start...

user posted image

When complete if entries are found there will be options, if "Cure" is offered leave as is. For any other options change to "Delete" then select "Continue"

user posted image

When complete, or if nothing was found select "Close"

image.png

Attach the report information as previously instructed...
 
Thank you
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THERISINGSUN34

THERISINGSUN34

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i ran it thorugh note pad and it says file not supported.I uploaded a rar.Can you open it.Actually ima copy n paste the report here 

<Report>
    <Metadata Version="1" PCID="{FB0D9108-067E-3516-ED5B-1A97C6EB271F}" LastModification="2022.10.09 16:05:34.214" />
    <EventBlocks>
        <Block0 Type="Scan" Processed="1951264" Found="3" Neutralized="2">
            <Event0 Action="Scan" Time="133098142411762427" Object="" Info="Started" />
            <Event1 Action="Detect" Time="133098146998023930" Object="C:\Program Files\Process Hacker 2\peview.exe" Info="not-a-virus:HEUR:RiskTool.Win32.ProcHack.gen" />
            <Event2 Action="Detect" Time="133098176163189261" Object="E:\Downloads\processhacker-2.39-setup.exe" Info="not-a-virus:HEUR:RiskTool.Win32.ProcHack.gen" />
            <Event3 Action="Scan" Time="133098189658641758" Object="" Info="Finished" />
            <Event4 Action="Select action" Time="133098193795929424" Object="C:\Program Files\Process Hacker 2\peview.exe" Info="Delete" />
            <Event5 Action="Select action" Time="133098193795929424" Object="E:\Downloads\processhacker-2.39-setup.exe" Info="Delete" />
            <Event6 Action="Disinfection" Time="133098193795929424" Object="" Info="Started" />
            <Event7 Action="Quarantined" Time="133098193795979292" Object="C:\Program Files\Process Hacker 2\peview.exe" Info="" />
            <Event8 Action="Quarantined" Time="133098193797519975" Object="E:\Downloads\processhacker-2.39-setup.exe" Info="" />
            <Event9 Action="Deleted" Time="133098193797529960" Object="C:\Program Files\Process Hacker 2\peview.exe" Info="" />
            <Event10 Action="Deleted" Time="133098193797529960" Object="E:\Downloads\processhacker-2.39-setup.exe" Info="" />
            <Event11 Action="Disinfection" Time="133098193798568482" Object="" Info="Finished" />
        </Block0>
    </EventBlocks>
</Report>

report_2022.10.09_14.36.46.rar report_2022.10.09_14.36.46.rar

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Maurice Naggar

Maurice Naggar

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Kaspersky KVRT flagged a few files from Process hacker 2. We are done with Kaspersky. 

I would like a report set for review.   This is a report only.

Please download MALWAREBYTES MBST Support Tool

Once you start it click Advanced >>> then   Gather Logs

 Have patience till the run has finished.

Upload an archive once it is done. Attach the mbst-grab-results.zip from the Desktop.

 

  • Please attach  mbst-grab-results.zip    to your reply
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Maurice Naggar

Maurice Naggar

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Hello @Therisingsun34
I apologize so much for having overlooked your reply. Tell mw, Hos is the system now ?
Are you needing other help ?
 

The following is just a general report. 

Download SecurityCheck by glax24 from here  https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe

 

and save the tool on the desktop.

If Windows's  SmartScreen block that with a message-window, then
Click on the MORE INFO spot and over-ride that and allow it to proceed.

This tool is safe.   Smartscreen is overly sensitive.

Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"   and reply YES to allow to run & go forward
Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file.  Attach it with your next reply.
You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

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  • 3 weeks later...
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Maurice Naggar

Maurice Naggar

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AS to the cleanup of the tools we used:

This here is for tools cleanup.

Please download KpRm by kernel-panik and save it to your desktop.

  • right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, ensure all boxes under Actions are checked.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log may open in Notepad titled kprm-(date).txt.  I do not need it. Just close Notepad if it shows up.

Delete mb-support-1.8.7.918.exe
Delete mbst-grab-results.zip on the Desktop

I believe your system is good-to-go. I wish you well. 😎

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Maurice Naggar

Maurice Naggar

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

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