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Hi, I have a subscription covering 4 devices. If I log in and look at the devices, they are identified as DESKTOP-PS21B17 etc. Is there any way on the PC in question of finding the reference? The subs were taken out in 2019. Reason I ask is I have decommissioned one licence which I thought was for a mobile and transferred it successfully to my new Android. However, my PC is now saying I do not have a licence and I have no spare, so I need to check which of the other 3 devices are so I can decommission one and reapply to my main PC. The other licences are on laptops.

Many thanks,Hotpants

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
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  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

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If you are having licensing issues, please do the following: 

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For any of these issues:

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Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Resource links for future use if needed

Create and manage your Malwarebytes Account

https://support.malwarebytes.com/hc/en-us/articles/360039023753-Create-and-manage-your-Malwarebytes-Account


Manage your payment information in My Account

https://support.malwarebytes.com/hc/en-us/articles/360038522934


Manage auto-renewal of your Malwarebytes subscription

https://support.malwarebytes.com/hc/en-us/articles/360044589954-Manage-auto-renewal-of-your-Malwarebytes-subscription


Activate & Manage License Key

https://support.malwarebytes.com/hc/en-us/sections/4416574967059-Activate-Manage-License-Key-


Install & activate Malwarebytes personal products

https://support.malwarebytes.com/hc/en-us/articles/1500007196741


Change my email address in My Account

https://support.malwarebytes.com/hc/en-us/articles/360038522894-Change-my-email-address-in-My-Account


If those options don't work, then please click the link below to create a new support ticket and someone will be happy to assist you.


Consumer Support

https://support.malwarebytes.com/hc/en-us/requests/new

Thank you

 

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