2 malwarebytes

[ejrund]

On my computer, there are two Malwarebytes programs. One of the programs won't open when I double click on them. I deleted one of them. Do you know if this is a virus. I think this because I saw a video saying that if you double-click on an app, and it doesn't open could possibly mean that something fishy is happening on the other end. I scanned with malwarebytes, but I'm not sure if that will solve this.

Link to the video

https://youtu.be/wKPzyI-eMJ0

 

Edited October 4, 2022 by AdvancedSetup
Removed inline video

[AdvancedSetup]

Hello  and        @ejrund

 

My screen name is AdvancedSetup and I will assist you with your system issues.
 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

• Please follow all steps in the provided order and post back all requested logs
• Please attach all log files to your post, unless otherwise requested
• Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed.
• Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed.
• Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
• Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
• Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing.
• Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed.
• Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours.
• If your system is running Discord, please be sure to Exit it while this case is ongoing.

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting. This is a report only.

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

[ejrund]

 I am not sure where to access this

[AdvancedSetup]

The note above in Blue has the link

https://downloads.malwarebytes.com/file/mbst

That will allow you to download our tool.

Then run it as shown to get the logs. Then attach the logs

Thanks @ejrund

 

[ejrund]

Hi, sorry for being unclear, I meant to say I cannot find where the logs are after download

[AdvancedSetup]

They should either be on YOUR desktop or on the Public Desktop

 

[ejrund]

I still cannot find logs. I deleted malwarebytes (since you told me to disable it) so that might be it.

[AdvancedSetup]

Okay, please try the following and get me these logs @ejrund

 

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

[ejrund]

Hi, it gives me a warning saying that it might be dangerous, should I still proceed?

[AdvancedSetup]

Yes, the Farbar program is safe

 

Please do the following so that we can get started and see what's going on.

The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.

There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.
To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions

Download and launch Farbar Recovery Scan Tool

1. Download the Farbar Recovery Scan Tool
   Do not click on any Ads.
    
2. Locate the file you downloaded on your computer.
   Downloaded files are often saved to the Downloads folder.
    
3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.
   
   
    
4. A Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
   Disable smart screen ONLY if it interferes with software we may have to use:  What is SmartScreen and how can it help protect me?
   
        a.  Click More info.
   
   
        b.  Click Run anyway.
   
   
5. When the User Account Control window appears, click Yes.
   
   
   
    
6. To accept the Disclaimer of warranty, click Yes.
   
   
   
    
7. Ensure only the boxes listed below are checked
   
   

   Registry  Services  Drivers
   Processes  Internet  One month
   Addition.txt
   
   
   
    

8. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
   Please remember to re-enable any Antivirus software when we are finished running scans
   
   Click Scan. The scan may take a few minutes to complete.
   
   
    

9. When the scan completes, Farbar Recovery Scan Tool shows two messages:

• Scan completed. FRST.txt is saved in the same directory FRST is located.
  
  

• Addition.txt is saved in the same directory FRST is located.
  
  
   

• Click OK to close each message window

 

Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly

 

 

Thanks

 

 

[ejrund]

so sorry that I'm late, I was havign trouble finding it

Is this what you need?

mbst-grab-results.zip

[AdvancedSetup]

The logs show that Malwarebytes is running.

It should show in your Task Tray as a blue icon, perhaps in the hidden area if you're not showing all icons.

If you click on that the program should open. It may take up to 30 seconds for it to launch depending on the speed of the computer, but it should open.

Please let me know if you can open it or not.

Thanks @ejrund

[ejrund]

I can open malwarebytes if that's what you're asking. I can even run scans with it. By task tray do you mean taskbar, or somethintg else?

[AdvancedSetup]

No, as long as you're able to open and run it.

At this time, what issue or concerns do you have?

 

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you