"License key not valid" message when trying to reset tamper protection pwd

[Keeley]

Got a Malwarebytes notification when I turned on my laptop today that Real-time protection had been turned off. I went to try to turn it back on and it asked me for my tamper protection password. I forgot what password I created for that (since it's been a looooong time since I set it) so I tried to reset it using my license key rather than uninstalling and reinstalling the program. When I tried that, it said "please enter a valid license key." Except that mine should be valid. 

I have a Malwarebytes Premium lifetime subscription and the license key worked fine when I installed Malwarebytes on this laptop over a year and a half ago and the program has run fine since installation. When I look at my subscription in my account settings on the Malwarebytes website, I see my laptop listed.

I've checked to ensure Malwarebytes is up to date and it tells me it is, running version 4.5.14.210, update package version 1.0.60582, component package version 1.0.1772.  I tried running the Malwarebytes Support Tool and again got a message that my key was not valid. 

Any help is greatly appreciated. 

[Malwarebytes]

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[Porthos]

4 minutes ago, Keeley said:

rather than uninstalling and reinstalling the program.

You are going to have to do the following.

Lets use the same support tool and do a clean uninstall and reinstall.

Please close all browsers and programs before running the tool. Right click and quit MB from the system tray also.

Once done it will attempt to reinstall both Malwarebytes and Privacy VPN.

Please say no and close the X button on the top right for Privacy.

[Keeley]

21 minutes ago, Porthos said:

You are going to have to do the following.

Lets use the same support tool and do a clean uninstall and reinstall.

This did the trick. Thanks! 

[Porthos]

2 minutes ago, Keeley said:

This did the trick. Thanks! 

Personally, I would not enable tamper protection UNLESS you have other users in the household that you want to keep out of the Malwarebytes settings.

 

[SPDIF]

I DO NOT agree with what portos is saying!!!

It really is better to put tamper protection on, in Malwarebytes it's own words; This also prevents malicious threats from stopping, modifying, or deleting Malwarebytes.

 

Edited October 3, 2022 by SPDIF

[Porthos]

18 minutes ago, SPDIF said:

This also prevents malicious threats from stopping, modifying, or deleting Malwarebytes.

Tamper protection is for other users that have physical access to the system.

 

Self protection (on by default) protects the program from outside tampering.