Malwarebytes pop ups when opening Chrome!

[duck_attack]

hello there,

i'm using malwarebytes premium trial and the pop ups don't stop in chrome, even when i'm not doing anything. pop ups are usually about trojans.

I run FRST and below are the logs.

please tell me what to do from here!

thanks !FRST.txtAddition.txt

[1PW]

Hello @duck_attack  and :

While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run one or more of its following procedural steps, please carefully follow the instructions within the following:

I'm infected - What do I do now?

Remember, please be certain to attach (not Copy and Paste) the three (3) resulting report files in your next reply to this topic.

Unfortunately, the version used above for FRST64.exe is superseded by today's release. Please correct.

Thank you.

[duck_attack]

hey 1PW,

The Threat Scan with Malwarebytes, its a normal scan or the one that checks for rootkits and  scans all of your drive? because the second one lasts over 48 hours.

the version of FRST64.exe i used, its todays version. i downloaded 1 hour ago

[duck_attack]

@1PW

[1PW]

Hello @duck_attack:

FRST64.exe was just updated by the author. Your helper will be grateful for newer results from today's version.

The results from Malwarebytes for Windows (MB4) Threat Scan with all default settings is what is requested.

Thank you always.

 

[duck_attack]

@1PW 

ok, thank you for your answer!

now i'm running the MB , but i can't find where the logs are stored.

i just re downloaded FRST64.exe

[1PW]

Hello @duck_attack:

Does the following help?

View Reports and History in Malwarebytes for Windows

HTH

[AdvancedSetup]

Hello @duck_attack

 

 

You can find Scan and Protection logs within the Malwarebytes 4 program in the following location

 

 

RTP stands for Real-Time Protection and is where automatic protection operations would normally be logged

 

 

If you click on the View option you should get something similar to the following with other options available.

 

 

 

 

 

[duck_attack]

hello to all of you!

sorry for the delay.

MBAMSERVICE.LOG Addition.txt FRST.txt

[AdvancedSetup]

Thank you for the logs @duck_attack but those are not the ones needed to show the threat.

Please run the tool below which will grab all we need to get started.

 

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

[duck_attack]

hey @AdvancedSetup !

thanks for your patience

mbst-grab-results.zip

[AdvancedSetup]

Please go to Control Panel, Programs, Programs and Features and uninstall the following @duck_attack

Bonjour
CCleaner (computer experts no longer recommend this program)
 

 

Please run the following fix
Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply.

 

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[duck_attack]

hey @AdvancedSetup !

i just restarted my pc, thanks for your patience.

i still have the pop ups when opening chrome.

here is the fixlog.

cheers

Fixlog.txt

[AdvancedSetup]

Something is stopping the Farbar program from completing. @duck_attack

Please rename the Farbar program to the following name.

ENGLISHFRST64.EXE

Then, restart the computer. Temporarily disable ALL real-time security software.

Download the FIXLIST.TXT file above again and run it again. Make sure when you run the Farbar program you right-click and run as administrator.

 

Then click on the FIX button again and see if it works now or not.

What Operating System Language is Windows running?

 

 

[duck_attack]

 @AdvancedSetup 

My Operating System Language is in Greek. 

Should i switch it to "english" and  then do all of the above, or it doesn't matter?

 

[AdvancedSetup]

Please just modify the Farbar FRST program name as shown and that should be good

 

[duck_attack]

 @AdvancedSetup 

it was running for 2 hours. i hope it worked properly this time.

this is the new log

 

 

Fixlog.txt

[AdvancedSetup]

Close, but it took too long so the script ended. Let me give you a new one

Fixing is terminated due to reaching maximum fixing time of 60 minutes. <==== ATTENTION

 

 

Please try again as before, but with this reduced FIX

 

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[duck_attack]

 @AdvancedSetup 

the fix was successful this time (don't know if fixed my problem),

but now i have 15Gb less free space on my disk 

and when i restarted and logged in, command promt opened for few seconds and then  closed.

 

 

Fixlog.txt

[AdvancedSetup]

It should have performed a DISK CHECK which if the MFT (Master File Table) was not correct then that may be a reason for showing the wrong disk space.

Please run the following

 

Microsoft Safety Scanner

Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.   
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well
 

STEP 1

Please set File Explorer to SHOW ALL folders, all files, including hidden ones.  Use OPTION ONE or TWO of this article

https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

STEP 2

I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on the Scan Options & select the FULL scan.

Then start the scan. Have lots of patience. It may take several hours.

• Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on the screen display.  The only things that count are the End result at the end of the run.
• The scan will take several hours.  Leave it alone. It will remove any other remaining threats as it goes along.  Take a very long break, do your normal personal errands .....just do not use the computer during this scan.

This is likely to run for many hours as previously mentioned  ( depending on the number of files on your machine & the speed of the hardware.)

The log is named MSERT.log  and the log will be at C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

 

It is normal for the Microsoft Safety Scanner to show detections during the scan process. It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection.

That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

Then it writes into the log on your computer what it found.

 

 

[duck_attack]

 @AdvancedSetup 

i  have run Microsoft Safety Scanner few days ago , but of course i'll do it again.

probably i'll have the results tomorrow.

Have a nice night and thank you for your help! :)

cheers

 

 

[AdvancedSetup]

Yes, but I don't think it was running fully the last time. Hopefully, this time it will.

If nothing found, we'll run a different AV scanner.

Please download and run the following Kaspersky Virus Removal Tool 2020 and save it to your Desktop.

(Kaspersky Virus Removal Tool version 20.0.10.0 was released on November 9, 2021)

Download: Kaspersky Virus Removal Tool

How to run a scan with Kaspersky Virus Removal Tool 2020
https://support.kaspersky.com/15674

How to run Kaspersky Virus Removal Tool 2020 in the advanced mode
https://support.kaspersky.com/15680

How to restore a file removed during Kaspersky Virus Removal Tool 2020 scan
https://support.kaspersky.com/15681

 

Select the     Windows Key and R Key together, the "Run" box should open. Drag and Drop KVRT.exe into the Run Box. C:\Users\{your user name}\DESKTOP\KVRT.exe will now show in the run box. add -dontencrypt   Note the space between KVRT.exe and -dontencrypt C:\Users\{your user name}\DESKTOP\KVRT.exe -dontencrypt should now show in the Run box.   That addendum to the run command is very important, when the scan does eventually complete the resultant report is normally encrypted, with the extra command it is saved as a readable file. Reports are saved here C:\KVRT2020_Data\Reports and look similar to this report_20210123_113021.klr Right-click direct onto that report, select > open with > Notepad. Save that file and attach it to your reply. To start the scan select OK in the "Run" box. A EULA window will open, tick all confirmation boxes then select "Accept" In the new window select "Change Parameters" In the new window ensure all selection boxes are ticked, then select "OK" The scan should now start... When complete if entries are found there will be options, if "Cure" is offered leave as is. For any other options change to "Delete" then select "Continue" When complete, or if nothing was found select "Close" Attach the report information as previously instructed...   Thank you

 

 

[duck_attack]

@AdvancedSetup

I'll run it after this scan ends.

I have run a bunch of AV scanners these days and every scanner found different things (trojans, malware etc.) even my router was hijacked (that one was fixed). But I think there is more and I want to fully refund clean my pc cause I don't have a recent backup.. 

Thanks for the extensive instructions ! 

Ps. I send this message from my phone of course and not my pc 

[duck_attack]

 @AdvancedSetup 

hello, 

here's  the log

 

 

msert.log

[AdvancedSetup]

That is good. Microsoft found nothing.

Please go ahead and run the one from Kaspersky as well to have them also verify if they find anything or not.