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Help! Malwarebytes Can't Find It!

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Hello gang...

I'm an Android Note user and recently have been getting hit with continuous webpage ads. I've run Malwarebytes and another similar app and they both say there's no infection, but clearly there is. 

Here's what happens. On my phone I have a secured folder. To enter the folder I need to type a pin. Anyway...  At least 25-30 times a day, the secure folder pin entry page pops up by itself. When I type in my pin, the browser opens with an ad for various things, usually in the form of an article or blog. 

I've also installed and run AdHunter which continuously shows a little window on top of everything you do... And when something pops up, it tells you what app caused the pop-up. Unfortunately it doesn't work on top of the pin entry page.

How the heck do I find out what is producing the problem? I've deleted several recently downloaded apps from within the secured folder to no avail. I'm assuming the problem is inside the secured folder because the malware is causing the secure folder pin entry page the load.

See attached screenshot for one example of the pages that load. 

Any help would be appreciated as this is driving me nuts.

Thank you!




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17 minutes ago, erikw said:

Any help would be appreciated as this is driving me nuts.

It's best to open a support ticket so one of the mobile device support agents can assist you with this.

Please note it may take a few days before a reply though due to high ticket volumes. Please only open one ticket

Consumer Support


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