When will support respond? It's been 5 days.

[kalapaki]

I bought Malwarebytes and was sent to the 2Checkout page. The page was blank with only the amount of money I spent on the product being displayed. The part of the site that displayed the cost was to the left of the page and quite small, while a larger portion to the right of the page was completely white. My best guess is that I should've seen something else there but along the way it went wrong. 

 

It's less of a random guess and more of an informed presumption, because when I checked my receipt in my mail it said "Delivery: Download". So there should've been some link on the page I guess.

 

I submitted a support ticket through mail and have waited for a few days now. I'm aware that they aren't going to be working on weekends, so technically It's only been 3 workdays. I'm wondering how many days it usually takes though. Any ideas?

[Malwarebytes]

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[kalapaki]

Is there a way to edit the title of the post? I should've put 3 days instead of 5. It's a bit misleading leaving it as 5 I think.

[1PW]

Hello @kalapaki and :

Typically, it may now take 3 to 7 business days after you receive an email acknowledgement with your help desk ticket number.

Please don't worry about the topic's title as your subsequent posts explains things well.

HTH

Edited September 26, 2022 by 1PW

[kalapaki]

5 minutes ago, 1PW said:

Hello @kalapaki and :

Typically, it may now take 3 to 7 business days after you receive an email acknowledgement with your help desk ticket number.

Please don't worry about the topic's title as your subsequent posts explains things well.

HTH

Okay! Thanks for the reply. :)

[Maurice Naggar]

3 hours ago, kalapaki said:

....when I checked my receipt in my mail it said "Delivery: Download". So there should've been some link on the page I guess.

Hi. That snippet indicates you received a Email confirmation of the purchase. Correct? Keep that email in a very safe spot. You should also print it out for added safekeeping. With email you provided at purchase time as one key bit, you should be able to login onto Malwarebytes' MyAccount page to see your account details. The first time you would not have a password, so you follow the article's section "Setup ACCOUNT" link on the Email you received ( after purchase).

Quote

When you purchase a subscription from the Malwarebytes Online Store, an account is automatically linked to the email address you used to make the purchase. To activate your account:

https://support.malwarebytes.com/hc/en-us/articles/360039023753-Create-and-manage-your-Malwarebytes-Account

[Maurice Naggar]

By the way, there is also a support article "View order history and invoices in My Account"
https://support.malwarebytes.com/hc/en-us/articles/360039023993-View-order-history-and-invoices-in-My-Account

and a entire section "My Account & Billing" https://support.malwarebytes.com/hc/en-us/categories/360002458094-My-Account-Billing