[ RESOLVED ] version 4.5.14.292 restart loop

[baiyea]

i download the newest free verison of the malwarebytes from the offical website and end up in a starting loop. Here is my machine logs. Hope the staff can help me found out what the problam is. thank you. 9/25/2022

mbst-grab-results.zip

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
• For use when you don't need or want to create a ticket with Malwarebytes
• For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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1. Download Malwarebytes Support Tool
2. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
3. Place a checkmark next to Accept License Agreement and click Next
4. Navigate to the Advanced tab
5. The Advanced menu page contains four categories:
   • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
   • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
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   • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
6. To provide logs for review click the Gather Logs button
7. Upon completion, click OK
8. A file named mbst-grab-results.zip will be saved to your Desktop
9. Please attach the file in your next reply.
10. To uninstall all Malwarebytes Products, click the Clean button.
11. Click the Yes button to proceed. 
12. Save all your work and click OK when you are ready to reboot.
13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
14. Select Yes to install Malwarebytes.
15. Malwarebytes for Windows will open once the installation completes successfully.

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-The Malwarebytes Forum Team

[1PW]

Hello @baiyea and :

We appreciate the inclusion of the valuable MBST-Grab report.

Using the Malwarebytes Support Tool again, but instead of the Advanced - Gather Logs feature, please use the Advanced - Clean feature but stop at the point where you are asked to download/install. Then, quit MBST.

Download and install the official current consumer offline install version from:

     https://downloads.malwarebytes.com/file/mb4_offline

The above will render v4.5.14.210 - CU 1.0.1767.  At the conclusion of that new install and update, please reply to this topic with your results. The database update should bring the "Update package version" to 1.0.60392 or above

Thank you.

Edited September 25, 2022 by 1PW

[baiyea]

thank you for helping.

I cleaned my pc with support tool and install the offline version sucessfully and also did a scan without any problam.

[1PW]

Hello @baiyea:

The forum appreciates your successful resolution reply. Please let the forum know if you require help in the future.

Thank you.

[Porthos]

1 hour ago, baiyea said:

I cleaned my pc with support tool and install the offline version sucessfully and also did a scan without any problam.

Do you need any further assistance?

[AdvancedSetup]

Closing this topic as it's been resolved.