Jump to content

[ RESOLVED ] MalwareBytes blocking anything related to Google (RTP detection)

Recommended Posts



So, this has just happened randomly right now, I opened Google Chrome and I was met with tons of Malwarebytes notifications blocking Google related websites due to malware.

Most of these websites don't have domains, they just have IP addresses. But, if they do have domains it's just google.com, accounts.google.com, etc.

I've been using my computer and Google Chrome all day and this has just happened now.

I've attached 2 images, 1 showing my detection history and 2 showing an example of the pop-ups I'm getting.





  • Like 2
Link to post
Share on other sites

  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.













If you are having licensing issues, please do the following: 


For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key



Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

1 minute ago, BillyHodges said:

Looks like this happened back in 2018 as well!! 



Yup, something similar happened in the past where a bad update killed Google and a ton of other legit and common services/sites. It was fixed pretty quickly, IIRC, but so hopefully a fix will come fast here as well.

Link to post
Share on other sites

2 minutes ago, BillyHodges said:

MB staff posted on this thread above.  Gave instruction on how to download the MB Support Tool, go to Advanced options, etc.......That's what I'm doing. 



That's an automated response and this is probably some sort of server side bug with MalwareBytes. I think the issue will fix itself because of all the people experiencing the same thing.

  • Like 2
  • Thanks 1
Link to post
Share on other sites

1 minute ago, assholeod said:

what is a good product alternative for malwarebytes.... I have 360 desktops that don't need this crap

Every software is vulnerable to bugs and glitches. This has happened before, and it will probably happen again. I wouldn't jump ship just because of one bad patch. It's a headache to be sure, but I can't see anyone else not having the same risk factor. It's not like MB does this every other day.

Link to post
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.