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[ RESOLVED ] I'M UNABLE TO CHANGE BILLING CHARGE ACCOUNT FROM LAST USED TO NEW.


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Tried entering estore malwarebytes address in always trust allow cookies chrome and Avast Firewall allow trusted, Avast VPN and ads/tracker block off. Enter new billing acct info, clicked save, but it doesn't save keeps going back to past used acct which won't work for auto renew Nov 4 2022. So turned off auto-renew to see if new acct would save. Nope. :-(((

  Any ideas suggestions ?? Might it be because it's a VISA debit from chqing acct ??

Edited by AdvancedSetup
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8 minutes ago, Cam59 said:

Tried entering estore malwarebytes address in always trust allow cookies chrome and Avast Firewall allow trusted, Avast VPN and ads/tracker block off. Enter new billing acct info, clicked save, but it doesn't save keeps going back to past used acct which won't work for auto renew Nov 4 2022. So turned off auto-renew to see if new acct would save. Nope. :-(((

  Any ideas suggestions ?? Might it be because it's a VISA debit from chqing acct ??

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

 

Edited by AdvancedSetup
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1 hour ago, Porthos said:

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

 

A ticket was submitted thanks.

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1 hour ago, AdvancedSetup said:

Try without VPN enabled. Without any browser content blocking enabled and see if that helps or not.

Also, if you have 2FA enabled (as you should) make sure your Date & Time are set correctly to an atomic clock

 

I did all that as said in post. What is 2FA ??

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9 hours ago, AdvancedSetup said:

Two-factor authentication
https://en.wikipedia.org/wiki/Help:Two-factor_authentication

I've sent a request to see if someone can try to escalate your ticket.

 

 

Thanks. Someone can close that ticket and mark my issue resolved as I was able to switch payment method to Paypal from other acct and renew that subscription. Thanks.

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