Jump to content
Due to inclement weather in Southwest Florida, our Clearwater support team is offline. Our other offices are available to assist you, however their responses may be delayed. We appreciate your patience and understanding during this time. ×

appinfo.pro detected


Recommended Posts

Hi all, 

I keep getting (attached) notification as soon as I search for literally anything in google or visit any site. Few weeks ago I recall seeing weird results when I searched on google. 

First 2-3 searches would appear with white background (I have dark chrome mode) and I did Full scan of my desktop and found nothing and then it stopped after few weeks. 

attaching FRST and Addition.txt

FRST.txt Addition.txt

Link to post
Share on other sites

  • Root Admin

Hello  @Kush2692

 

My screen name is AdvancedSetup and I will assist you with your system issues.
 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Please follow all steps in the provided order and post back all requested logs
  • Please attach all log files to your post, unless otherwise requested
  • Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed.
  • Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed.
  • Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
  • Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
  • Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing.
  • Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed.
  • Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours.
  • If your system is running Discord, please be sure to Exit it while this case is ongoing.

 

 

 

 

Please follow the directions from the following topic and let us know if that corrects the issue for you.

 

Thank you

 

Link to post
Share on other sites

  • Root Admin

The full scan was probably not necessary, but let me know if it finds anything @Kush2692

Once it has completed, please restart the computer. Then run the Farbar scanner again with Admin rights and click on the Scan button. Make sure there is a check mark in the Addition check box and attach back both new logs

 

FRST.TXT
ADDITION.TXT

 

Thank you

 

 

Link to post
Share on other sites

Hi, I am sorry for the late reply. The full scan didn't find anything. 

for the first couple of days everything was running fine ... just then as I thought it was fixed it started back again tuesday/wednesday and now when I search for something on google I get weird results as you see, the background is in white for first couple results in my dark theme chrome. 

Screenshot_2.png

FRST.txt Addition.txt

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.