black screen after Malwarebytes scan

[tiantanglu11]

After install the Malwarebytes, I scan the system, and quarantine several threads, after I restart system and login, the screen flash several times and then enter into black screen mode, can some one help me out?

Even I enter into safe mode, it still in black screen.

[Porthos]

5 minutes ago, tiantanglu11 said:

enter into black screen mode, can some one help me out?

When in the black screen ctrl-alt-delete and open task manager if possible and click file and run new task and type explorer.exe and see if the desktop appears.

[tiantanglu11]

thanks for helping, but, no, it's not working

[tiantanglu11]

it pop up for one minutes, and then back to black screen mode

[tiantanglu11]

i check in the task manager, windows Explorer status is suspended

[tiantanglu11]

my screen is flash from background screen to black screen, back and forth

[Porthos]

3 minutes ago, tiantanglu11 said:

my screen is flash from background screen to black screen, back and forth

Have you tried a system restore to before the scan?

[tiantanglu11]

Unfortunately, no 

[tiantanglu11]

Is there anything I can do to restore the system?

[Porthos]

Do you know how to do a system restore? What OS is this?

[tiantanglu11]

Windows 10, I don't want to lose my data. 

I deleted system recover points several months ago to save some space. 

[Porthos]

7 minutes ago, tiantanglu11 said:

I deleted system recover points several months ago to save some space. 

You should have some new points unless you disabled it and you should not loose data.

https://www.windowscentral.com/how-use-system-restore-windows-10

[tiantanglu11]

I turned off the backup services

[tiantanglu11]

I enter into safe mode, and try to restore the system, it said I don't have restore no points.

[Porthos]

3 minutes ago, tiantanglu11 said:

I turned off the backup services

[Porthos]

I am going to get @AdvancedSetup to assist you tomorrow.

[tiantanglu11]

Is there anything I can do? I have to say that is the one of the most stupid decisions I've made. 

[Porthos]

Just now, tiantanglu11 said:

Is there anything I can do?

 

1 minute ago, Porthos said:

I am going to get @AdvancedSetup to assist you tomorrow.

 

[tiantanglu11]

Can you please let me know what time slots in which zone will be , I'm in the traveling, and we may have time differences.

[Porthos]

1 minute ago, tiantanglu11 said:

I'm in the traveling, and we may have time differences.

He will post when he can. West coast US time.

[tiantanglu11]

Okay, thanks.

[AdvancedSetup]

What is the computer make and model? @tiantanglu11

Are you able to get into the BIOS ?

Does the screen work inside the BIOS screen?

 

[AdvancedSetup]

Do you have access to another computer to build a USB bootable disk you can use to grab some log files?

Maybe get us logs from this folder so we can possibly see what was found

C:\ProgramData\Malwarebytes\MBAMService\ScanResults

 

[tiantanglu11]

3 hours ago, AdvancedSetup said:

What is the computer make and model? @tiantanglu11

Are you able to get into the BIOS ?

Does the screen work inside the BIOS screen?

 

My os is windows,yes, I can get into bios. When I am in safe mode, i still have black screen. 

In normal mode, I can use task manager to open the cmd prompt, and I also can open Firefox using task manager 

[tiantanglu11]

2 hours ago, AdvancedSetup said:

Do you have access to another computer to build a USB bootable disk you can use to grab some log files?

Maybe get us logs from this folder so we can possibly see what was found

C:\ProgramData\Malwarebytes\MBAMService\ScanResults

 

I did have another computer, but it is in Linux os, and my network is too bad, I can't download an windows 10 CD to my computer currently.