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black screen after Malwarebytes scan

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3 hours ago, AdvancedSetup said:

What is the computer make and model? @tiantanglu11

Are you able to get into the BIOS ?

Does the screen work inside the BIOS screen?


My os is windows,yes, I can get into bios. When I am in safe mode, i still have black screen. 

In normal mode, I can use task manager to open the cmd prompt, and I also can open Firefox using task manager 

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2 hours ago, AdvancedSetup said:

Do you have access to another computer to build a USB bootable disk you can use to grab some log files?

Maybe get us logs from this folder so we can possibly see what was found



I did have another computer, but it is in Linux os, and my network is too bad, I can't download an windows 10 CD to my computer currently.

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