Malewarebytes blocking IPs and copying allow/exclusion list

[wildbill99]

In the last year Malewarebytes has started blocking a lot of the exit IPs for the VPN service I use, and when I asked on their forum, they told me you routinely block large segments of IPs (hundreds or thousands at a time), even if just 1 IP in the batch has been deemed a problem, which often causes issues with VPN services and Malewarebytes.  This seems like a poor and lazy business practice, designed more to annoy customers and discourage VPN use than anything else.  In order to fix a security problem, you're encouraging creating another security problem.

 

Given that I doubt you'll stop the indiscriminate of blocking large segments of IPs in this manner, you should provide a method to export and import the exclusion list, because it is your fault that this is a problem.  Having to add dozens of IPs to the exclusion list on every computer/device when you have multiple device licenses is more than just inconvenient its annoying, because you're blocking perfectly good IPs with your practice of blocking large segments of IPs for 1 bad IP address.

 

Do you plan to address this issue or is inconveniencing customers of no importance?

[Malwarebytes]

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[Porthos]

18 minutes ago, wildbill99 said:

has started blocking a lot of the exit IPs for the VPN service I use

Let me guess, PIA?

If so, until they get new IP's that are not abused then probably not.

[wildbill99]

On 9/15/2022 at 8:52 PM, Porthos said:

Let me guess, PIA?

If so, until they get new IP's that are not abused then probably not.

What is PIA?  I've never heard of PIA.

[danull]

1 minute ago, wildbill99 said:

What is PIA?  I've never heard of PIA.

PIA - Private Internet Access, a VPN provider

[wildbill99]

14 minutes ago, danull said:

PIA - Private Internet Access, a VPN provider

Ok, well that's not who I'm using.  I'm using AirVPN, the same VPN service I've been using for nearly 10 years.  I never had a problem with Malewarebytes blocking some of its servers until this year and it's been blocking more and more lately.  Adding the IPs to the exclusion list isn't too bad, but when you have to do it on multiple machines, because there is no way to copy the exclusion list, it gets to be annoying.  AirVPN said Malewarebytes routinely and indiscriminately blocks large segments of IPs, because of one bad IP and it affects various VPN providers.  They also said when AirVPN contacted Malewarebytes, they given the brushoff.