I need help, I just found out scr file are dangerous right after I opened i

[paradoxbullet]

I need help! I was trying to open a document from some company which I mistakenly trust, and it was an scr file. When i opened it nothing happened and then when i tried to google it i found out that it's dangerous file. I installed some anti-virus just now but someone said i should not do anything and unplug my net and get professional help.

 

[AdvancedSetup]

Hello  and        @paradoxbullet

 

My screen name is AdvancedSetup and I will assist you with your system issues.
 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

• Please follow all steps in the provided order and post back all requested logs
• Please attach all log files to your post, unless otherwise requested
• Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed.
• Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed.
• Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
• Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
• Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing.
• Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed.
• Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours.
• If your system is running Discord, please be sure to Exit it while this case is ongoing.

 

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.
 

Spoiler

 

 

 

 

Spoiler

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

 

STEP 01

• If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
• If you don't have Malwarebytes installed yet please download it from here and install it.
• Once installed then open Malwarebytes and select Scan and let it run.
• Once the scan is completed make sure you have it quarantine any detections it finds.
• If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Double-click to run the program
• Accept the End User License Agreement.
• Wait until the database is updated.
• Click Scan Now.
• When finished, if items are found please click Quarantine.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
• Please attach the Additions.txt log to your reply as well.
• On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

[paradox_bullet]

@AdvancedSetup
Hi this also me, idk for some reason I'm unable to login into that account anymore!
I've done the Step 01 and here are the log files 

Log 1.txt Log 2.txt

[paradox_bullet]

@AdvancedSetup
I've done Step 02 and now proceeding to step 03

AdwCleaner[C00].txt AdwCleaner[S00].txt

[paradox_bullet]

@AdvancedSetup

Hi, I've completed setup 03 just now.  Is there any way to know which of my files or programs got affected? I hope with all these procedures my pc will be fine, importantly the files..
 

Addition.txt FRST.txt

[AdvancedSetup]

Hello  @paradox_bullet

The Farbar logs are not completed. Something truncated them.

Please run the Farbar program again with Admin rights and scan again and post back new logs.

 

[paradox_bullet]

hi @AdvancedSetup
I hope this one the correct one, I'm sure i'm following procedure

Addition.txt FRST.txt

[AdvancedSetup]

Why are you calling your own local computer for DNS? @paradox_bullet Do you have a 3rd party tool or other device used to provide DNS ?

DNS Servers: 127.0.0.1

 

Is it because you're using:  Simple DNSCrypt x64

Most browsers already support that now without the need for a program like that

 

Edited September 15, 2022 by AdvancedSetup
Updated information

[AdvancedSetup]

Please go to Control Panel, Programs, Programs and Features and temporarily uninstall the following

AVG Antivirus

Then restart the computer. I'll post a clean up script for you shortly @paradox_bullet @paradoxbullet

 

 

 

[AdvancedSetup]

The following location is not valid for these files. If you want to keep them they should be moved to an appropriate folder.

 

2022-04-07 01:32 - 2022-04-07 01:32 - 000000000 _____ () C:\Users\Windows 10\AppData\Local\86AA6CA0.png
2022-03-17 16:00 - 2022-03-17 16:00 - 000000000 _____ () C:\Users\Windows 10\AppData\Local\86AA6CA4.png
2022-03-30 15:43 - 2022-03-30 15:43 - 000000000 _____ () C:\Users\Windows 10\AppData\Local\86AA6CA5.png
2022-03-30 16:53 - 2022-03-30 16:53 - 000000000 _____ () C:\Users\Windows 10\AppData\Local\86AA6CA6.png
2022-03-30 23:53 - 2022-03-30 23:53 - 000000000 _____ () C:\Users\Windows 10\AppData\Local\86AA6CA7.png
2022-03-16 14:36 - 2022-03-16 14:36 - 000000000 _____ () C:\Users\Windows 10\AppData\Local\86AA6CA8.png
2022-03-17 11:45 - 2022-03-17 11:45 - 000000000 _____ () C:\Users\Windows 10\AppData\Local\86AA6CA9.png
2022-03-17 11:50 - 2022-03-17 11:50 - 000000000 _____ () C:\Users\Windows 10\AppData\Local\86AA6CAA.png
2022-03-17 11:51 - 2022-03-17 11:51 - 000000000 _____ () C:\Users\Windows 10\AppData\Local\86AA6CAB.png
2022-03-16 19:44 - 2022-03-16 19:44 - 000000000 _____ () C:\Users\Windows 10\AppData\Local\86AA6CAD.jpg
2022-03-14 08:49 - 2022-03-14 08:49 - 000000000 _____ () C:\Users\Windows 10\AppData\Local\86AA6CAD.png
2022-03-16 14:36 - 2022-03-16 14:36 - 000000000 _____ () C:\Users\Windows 10\AppData\Local\86AA6CAE.png
2022-03-16 14:36 - 2022-03-16 14:36 - 000000000 _____ () C:\Users\Windows 10\AppData\Local\86AA6CAF.png

 

[AdvancedSetup]

@paradoxbullet @paradox_bullet

Make sure you temporarily uninstall AVG Antivirus Free before you run this fix. Failure to remove AVG will result in the fix not running correctly.

Once the fix has been completed, please attach the FIXLOG.TXT file to your next reply.

 

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[paradox_bullet]

Hi @AdvancedSetup

Do you have a 3rd party tool or other device used to provide DNS ? 

Re: Yes i was using Simple DNSCrypt. ISP In my country blocked most game access like epic games and others, and I needed it for accessing.

I have turned off the DNSScrypt and Uninstall the AVG, I appreciate for your willingly to help me fixing my problem! I will proceed to the next step now

[AdvancedSetup]

Sounds good, but it's almost 4AM for me. I need to get some sleep. I'll check back on you again later today @paradox_bullet

 

 

[paradoxbullet22]

@AdvancedSetup Idk for some reason when i was about to send another post about completion of the last step, i was considered spamming, i made another account to reply. Sorry for the inconvenient

I have finished the fix run and I attached the requested fixlog down below, and I'm going to turn on my Anti-virus again. When you are available later, please tell me if everything's good now. Thank you so much!

Fixlog.txt

[AdvancedSetup]

That run was good. Thanks for the log @paradoxbullet22

We get a lot of spammers here on the site so we have to used automated software that catches and prevents spamming. It does catch regular people at times too, sorry about that.

 

Please run the following scan and post back the log. When done, restart the computer and run the Farbar scanner again and get me new logs.

 

 

Microsoft Safety Scanner

Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.   
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well
 

STEP 1

Please set File Explorer to SHOW ALL folders, all files, including hidden ones.  Use OPTION ONE or TWO of this article

https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

STEP 2

I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on the Scan Options & select the FULL scan.

Then start the scan. Have lots of patience. It may take several hours.

• Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on the screen display.  The only things that count are the End result at the end of the run.
• The scan will take several hours.  Leave it alone. It will remove any other remaining threats as it goes along.  Take a very long break, do your normal personal errands .....just do not use the computer during this scan.

This is likely to run for many hours as previously mentioned  ( depending on the number of files on your machine & the speed of the hardware.)

The log is named MSERT.log  and the log will be at C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

 

It is normal for the Microsoft Safety Scanner to show detections during the scan process. It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection.

That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

Then it writes into the log on your computer what it found.

 

 

 

Once the scan above has completed. Restart the computer and run the Farbar scanner again and get me new, fresh logs.

• FRST.TXT
• ADDITION.TXT

 

Thank you

 

 

[paradoxbullet22]

Hi @AdvancedSetup it's done now after hours of process. 
These are the logs requested

Addition.txt FRST.txt msert.log

[AdvancedSetup]

Thank you for  the logs. Once again, please uninstall AVG antivirus. Windows 10 has antivirus built-in that on testing is stronger than AVG anyways.

Once you've uninstalled AVG please restart the computer and run the following.

 

This computer has many cracked, hacked, stolen tools. Please note as was mentioned when we started, those should be uninstalled or deleted.

Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed.

 

Please run the following once AVG has been removed. @paradoxbullet22

 

 

Let me have you run a different scanner to double-check.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

• It will start a download of "esetonlinescanner.exe"
• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get it started. 
• When presented with the initial ESET options, click on "Computer Scan".
• Next, when prompted by Windows, allow it to start by clicking Yes 
• When prompted for scan type, Click on Full scan 
• Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
• Have patience.  The entire process may take an hour or more. There is an initial update download.
• There is a progress window display.
• You should ignore all prompts to get the ESET antivirus software program.   ( e.g. their standard program).   You do not need to buy or get or install anything else.
• When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
• Click The blue “Save scan log” to save the log.
• If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at the bottom).
• Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

Thanks

 

[paradoxbullet22]

@AdvancedSetup 

I'm actually not sure which app is cracked which one isn't, most of the apps were installed by PC Service Store, I only uninstalled most of the apps that doesn't seems important.

and there's seems to be a problem when running the ESET Online Scanner, it close by itself after a while when I run it. I tried it couple times, but it does the same thing. What do I do?

[AdvancedSetup]

Okay, did you restart after uninstalling AVG?

 

 

Please download and run the following Kaspersky Virus Removal Tool 2020 and save it to your Desktop.

(Kaspersky Virus Removal Tool version 20.0.10.0 was released on November 9, 2021)

Download: Kaspersky Virus Removal Tool

How to run a scan with Kaspersky Virus Removal Tool 2020
https://support.kaspersky.com/15674

How to run Kaspersky Virus Removal Tool 2020 in the advanced mode
https://support.kaspersky.com/15680

How to restore a file removed during Kaspersky Virus Removal Tool 2020 scan
https://support.kaspersky.com/15681

 

Select the     Windows Key and R Key together, the "Run" box should open. Drag and Drop KVRT.exe into the Run Box. C:\Users\{your user name}\DESKTOP\KVRT.exe will now show in the run box. add -dontencrypt   Note the space between KVRT.exe and -dontencrypt C:\Users\{your user name}\DESKTOP\KVRT.exe -dontencrypt should now show in the Run box.   That addendum to the run command is very important, when the scan does eventually complete the resultant report is normally encrypted, with the extra command it is saved as a readable file. Reports are saved here C:\KVRT2020_Data\Reports and look similar to this report_20210123_113021.klr Right-click direct onto that report, select > open with > Notepad. Save that file and attach it to your reply. To start the scan select OK in the "Run" box. A EULA window will open, tick all confirmation boxes then select "Accept" In the new window select "Change Parameters" In the new window ensure all selection boxes are ticked, then select "OK" The scan should now start... When complete if entries are found there will be options, if "Cure" is offered leave as is. For any other options change to "Delete" then select "Continue" When complete, or if nothing was found select "Close" Attach the report information as previously instructed...   Thank you

 

 

[paradoxbullet22]

Hello @AdvancedSetup 
I eventually able to use the ESET Online Scanner one after multiple times. (I unistalled AVG before proceed to this step)
here's the scan log

Scanlog.txt

[paradoxbullet22]

@AdvancedSetup 
does my pc is safe now? 

[AdvancedSetup]

No, not yet. It needs to get a clean bill of health from a few scanners. Each time we run a scanner, more is found that is not good for your system.

Please run the following steps below @paradoxbullet22

 

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.
 

Spoiler

 

 

 

 

Spoiler

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

 

STEP 01

• If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
• If you don't have Malwarebytes installed yet please download it from here and install it.
• Once installed then open Malwarebytes and select Scan and let it run.
• Once the scan is completed make sure you have it quarantine any detections it finds.
• If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Double-click to run the program
• Accept the End User License Agreement.
• Wait until the database is updated.
• Click Scan Now.
• When finished, if items are found please click Quarantine.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
• Please attach the Additions.txt log to your reply as well.
• On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

[paradoxbullet22]

Hello @AdvancedSetup
I've done the last steps. Here are the logs 

Addition.txt AdwCleaner[C01].txt FRST.txt MalwarebytesReport.txt

[AdvancedSetup]

Please uninstall the following. It is no longer supported by Adobe now for a few years

Adobe Flash Player 20 NPAPI

 

Please run the following and post back the log

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

• Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
• If Microsoft SmartScreen blocks the download, click through to save the file
• This tool is safe.   Smartscreen is overly sensitive.
• If SmartScreen blocks the file from running click on More info and Run anyway
• Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
• Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
• You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

 

Thank you

 

 

[paradoxbullet22]

Hello @AdvancedSetup,

I've uninstalled the Adobe Flash Player 20 NPAPI, before running the security checker.
I attached the log down below

SecurityCheck.txt