Laptop crashed - old harddisk readable - recover lic without MWB acct

[okotokscomputers]

Got a readable harddisk from a laptop that got damaged - it has a malwareBytes Lic but it was never registered into an account

Anyway we can retrieve the old lic number and use the remaining months for this license?

Will need a way to 're-use' it without the system telling us that we reached the maximum number of users, if we are able to recover the actual key in the first place

[Malwarebytes]

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[Porthos]

6 minutes ago, okotokscomputers said:

Anyway we can retrieve the old lic number and use the remaining months for this license?

Where was it purchased?

[AdvancedSetup]

It still has to be managed from the My Account, otherwise you'd need to contact support by creating a support ticket.

 

Create and manage your Malwarebytes Account

https://support.malwarebytes.com/hc/en-us/articles/360039023753-Create-and-manage-your-Malwarebytes-Account

Manage your payment information in My Account

https://support.malwarebytes.com/hc/en-us/articles/360038522934

Activate & Manage License Key

https://support.malwarebytes.com/hc/en-us/sections/4416574967059-Activate-Manage-License-Key-

Install & activate Malwarebytes personal products

https://support.malwarebytes.com/hc/en-us/articles/1500007196741

If those options don't work, then please click the link below to create a new support ticket and someone will be happy to assist you.

 

Thank you

 

[okotokscomputers]

We are a MalwareBytes partner and bought it in bulk with 100 other keys through 2checkout when we renewed one of our techbench it came with 25-pack of keys - and we keep purchasing extra packs ever since we switch to oneview for our corporate clients.

We just use the key(s), never made an on-line account - this is for consumer laptops when they leave our repairshop after we removed the McAfee, Norton and other crap.

It is not a big deal dollar wise, I can take e new key, I am more wondering if the original key is somewhere in the registry or so.

Once I have the key I can do the support.malwarebytes.com maybe.
until than that isn't helpful.


 

[Porthos]

10 minutes ago, okotokscomputers said:

We just use the key(s), never made an on-line account - this is for consumer laptops when they leave our repairshop after we removed the McAfee, Norton and other crap.

I would suggest in the future to track the keys in your invoicing to your clients. I also suggest you spend the time to assist the client to create an account in their name so they can manage their own accounts. Up your prices to accommodate this if need be.

[AdvancedSetup]

The license is not stored in the Registry.

You should have a contact email address for Techbench support. I would contact them and ask them how to recover, obtain the license if possible.

Thanks @okotokscomputers