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locked out of Malwarebytes account


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I needed to get my license key earlier today because for some reason Malwarebytes had become deactivated on my phone. I went into the my.Malwarebytes.com site and entered my credentials, but the site won't let me in. I am getting the email messages with the verification code, but the verify button is remaining greyed out even after entering the code. How do I access my keys and so if I can't get past the verification page? I tried four or five times too login, and each time it would not let me use the verify button

Edited by cybot
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Well... Following post, forum went up and down for a few about 30 minutes or so. Going to assume it was related to someone trying to fix the issue. I am able to press the verify button now, but none of the verification codes I am being sent are working. I keep getting "verification code is incorrect" messages. 

 

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56 minutes ago, cybot said:

. I am able to press the verify button now, but none of the verification codes I am being sent are working. I keep getting "verification code is incorrect" messages. 

This is one issue only the support desk can address.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

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