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Wireless Bypassing Malwarebytes VPN

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My wireless routinely seems to bypass my VPN.  I have a NETGEAR wireless.  There are times that I will see Malwarebytes VPN, Has Internet Access and below it it shows NETGEAR no internet access.  This is the way I thought it was supposed to be.  But there are a lot of times I will see Malwarebytes VPN, Has Internet Access and below it NETGEAR has internet access.  Sometimes it shows NETGEAR has internet access and below it it will say Malwarebytes VPN, Has Internet Access and below it it shows.  

Am I doing something wrong or is this normal?

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  • Root Admin

Hello @MOTU and :welcome:

Let's start out by getting us some logs to review. Then possibly some screenshots (you can blur out the actual IP) to demonstrate what you're seeing.


Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you


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  • Root Admin
  • Solution

Here are some examples of talking about it.




You have the opposite I believe. The TCPView program should be able to confirm that. Normally without a special setup Windows won't use both Wireless and Wired at the same time.

In some instances Windows may show no internet access for the users main connection while showing Malwarebytes VPN having internet access.The user can access the internet without issues while connected with Privacy

This is issue is not controlled by Malwarebytes Privacy and appears to be a common issue with Windows


We can try doing a full CLEAN Removal and reinstall of our software to see if that makes any change but I don't think that it would. Once you've run the TCPView program and had a look around with it let me know.

Thanks @MOTU



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