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AliExpress virus undetected by Malwarebytes Premium. Now what?


yalakom

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Hello @yalakom  and  :welcome:

 

My name is MKDB and I will assist you.

 

 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Please follow the steps in the given order and post back the log files.
  • Please attach all log files into your post.
  • Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
  • Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
  • Searching, detecting and removing malware isn't instantaneous and there is no guarantee to repair every system.
  • Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
  • Please be patient and stick with me until I give you the "all clear".
  • Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.
  • As English is not my native language, please do not use slang or idoms. It may be hard for me to understand.
  • If you do not respond within 4 days, your topic will be closed. If you are away for a longer time, please let me know.

 

 

 

Step 1

  • If you already have Malwarebytes Anti-Malware installed, then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed or if you don't run the newest version yet, please download it from here and install it.
  • Once the MBAM dashboard opens, click on Settings (gear icon).
  • Click on Security tab and make sure that all four Scan options are enabled.
  • Close Settings and click on the Scan button on the dashboard.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT button and save the file as a Text file to your desktop.
  • If there were detections then once the quarantine has completed click on the View report button, then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and paste that log on your next reply.
  • If Malwarebytes won't run, then please skip to the next step and let me know in your next reply that the scanner would not run.

 

 

Step 2

Please download AdwCleaner and save it to your desktop.

  • Double-click to run it.
  • Accept the End User License Agreement.
  • Click Scan Now.
  • When finished, if items are found please click Next / Quarantine.
  • Maybe your PC will be rebooted, AdwCleaner will be opened automatically.
  • Click View Log File.
  • AdwCleaner will open one log (AdwCleaner[Cxx].txt).
  • Please paste the log to your next reply.

 

 

Step 3

Please download the suitable version of Farbar Recovery Scan Tool (FRST) and save it to your desktop: 32bit | 64bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Check the box in front of Shortcut.txt.
  • Press the Scan button.
  • FRST will create three logs (FRST.txt + Addition.txt + Shortcut.txt) in the same directory the tool is run.
  • Please attach these logfiles to your next reply.

 

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Thanks, MKDB

 

Here are the Malwarebytes scan results:

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 9/5/22
Scan Time: 1:35 PM
Log File: 420d6476-2d5a-11ed-9d42-00ffc13ecc6c.json

-Software Information-
Version: 4.5.14.210
Components Version: 1.0.1751
Update Package Version: 1.0.59663
License: Premium

-System Information-
OS: Windows 8.1
CPU: x64
File System: NTFS
User: Laptop\Owner

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 246371
Threats Detected: 0
Threats Quarantined: 0
Time Elapsed: 3 min, 59 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

 

And here are the AdwCleaner results:

# -------------------------------
# Malwarebytes AdwCleaner 8.3.2.0
# -------------------------------
# Build:    03-23-2022
# Database: 2022-08-22.1 (Cloud)
# Support:  https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Scan
# -------------------------------
# Start:    09-05-2022
# Duration: 00:00:22
# OS:       Windows 8.1
# Scanned:  32100
# Detected: 3


***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

No malicious folders found.

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

No malicious registry entries found.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries found.

***** [ Chromium URLs ] *****

No malicious Chromium URLs found.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries found.

***** [ Firefox URLs ] *****

No malicious Firefox URLs found.

***** [ Hosts File Entries ] *****

No malicious hosts file entries found.

***** [ Preinstalled Software ] *****

Preinstalled.TOSHIBASystemSettings   Registry   HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run|TCrdMain
Preinstalled.TOSHIBASystemSettings   Registry   HKLM\Software\Microsoft\Windows\CurrentVersion\Run|TCrdMain
Preinstalled.TOSHIBAUtilities   Folder   C:\ProgramData\Microsoft\Windows\Start Menu\Programs\TOSHIBA\UTILITIES


AdwCleaner[S00].txt - [1728 octets] - [27/07/2022 13:24:16]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S01].txt ##########

 

FRST.txt Addition.txt Shortcut.txt

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Please run the following FRST fix and KVRT for me @yalakom. Both steps will take some time, so please be patient and do not interfere.

Can you give me a date when you noticed this site appearing the very first time?

 

 

Step 1

  • Please download the attached fixlist.txt file and save it to the location where you ran FRST from ( C:\Users\Owner\Downloads\ ).

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

  • Close all open programs and save your work.
  • Run FRST again.
  • Press the FIX button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
  • Please note: This Fix will remove all temporary files and empty recycle bin.
  • If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
  • FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
  • Please attach this logfile to your next reply.

 

 

Step 2

Download Kaspersky Virus Removal Tool (KVRT) and save it to your download folder.

  • Select the Windows Key and R Key together, the Run box should open.
  • Copy and paste the following string into the line:

C:\Users\Owner\Downloads\KVRT.exe -dontencrypt

  • Select „Ok“ in the Run box.
  • If the „Windows protected your PC“ window opens, select „More info“. A new windows will open, select „Run anyway“.
  • An EULA window from KVRT will open, tick all confirmation boxes then select "Accept".
  • A window from KVRT will open, select "Change Parameters".
  • In the new window ensure the following boxes are ticked:
    • System memory
    • Startup objects
    • Boot sectors
    • System drive
  • Then select "OK" and „Start scan“.
  • completed: If entries are found, there will be options to choose. If "Cure" is offered, leave as it is. For any other options change to "Delete", then select "Continue".
  • Usually, your system needs a reboot to finish the removal process.
  • Logfiles can be found on your systemdrive (usually C: ), similar like this:

C:\KVRT2020_Data\Reports\report_<data>_<time>.klr

  • Right click direct onto those reports, select > open with > Notepad.
  • Save the files and attach them with your next reply.

 

 

 

fixlist.txt

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Thanks for the provided logs and information @yalakom.

That's really strange here.

 

Please do a Refresh of Firefox like described here:

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

For now, please do not install extensions or plugins again!

 

After that, please run ESET and a fresh FRST scan and let me know how things are going.

Thank you!

 

 

Step 1

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

  • It will start a download of "esetonlinescanner.exe".
  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get it started. 
  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes.
  • When prompted for scan type, Click on Full scan
  • Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
  • Have patience.  The entire process may take an hour or more. There is an initial update download.
  • There is a progress window display.
  • You should ignore all prompts to get the ESET antivirus software program.  (e.g. their standard program). You do not need to buy or get or install anything else.
  • When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
  • Click The blue “Save scan log” to save the log.
  • If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  (in blue, at the bottom).
  • Press Continue when all done.  You should click to off the offer for “periodic scanning”.

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

 

 

Step 2

  • Run FRST again.
  • Do not change any settings.
  • Press the Scan button.
  • FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run.
  • Please attach these logfiles to your next reply.

 

 

 

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Hi @yalakom,

the file that was detected by ESET was for sure not the reason for your problem, it just detected an bundle installer file.

Is your problem regarding AliExpress fixed now in Firefox? If so, then the refresh did the job.

Please keep me updated. Thank you!

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Thanks, MKDB.

Time will tell if the problem is fixed.  The only time the virus presents itself is when I am not using Firefox.  It seems to prefer turning Firefox on by itself.  Typically, I will be off-line (but connected) doing some other work and Firefox will suddenly open and attempt to load the AliExpress page.  Thanks for your help.  I am still wondering why the several different scans from different programs has failed to turn up the culprit!

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Hi @yalakom,

either there was a malicious firefox setting still active that was not detected by any tool or the reason is another legit software that you have installed. This legit software then could be responsible for those AliExpress pages that are opening randomly. I'll ask for a second opinion.

Can you run a final fresh FRST scan, please?

 

Step 1

  • Run FRST again.
  • Do not change any settings.
  • Press the Scan button.
  • FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run.
  • Please attach these logfiles to your next reply.
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Thanks for those logfiles @yalakom and the information.

It seems that the refresh did the job.

 

Step 1

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

  • Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • If Microsoft SmartScreen blocks the download, click through to save the file
  • This tool is safe.   Smartscreen is overly sensitive.
  • If SmartScreen blocks the file from running click on More info and Run anyway
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt
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Thanks, MKDB.

Here is the Security Check log file.  It seems it doesn't like the Ashampoo software I have installed.  I've used this program for several years with no issues, but I would be happy to get rid of it if you have a recommendation for a similar program.  I have a plan to switch over to a Linux operating system in the near future.  Microsoft will stop supporting Windows 8 in the new year and I don't want to use Windows 10 or Windows whatever anymore!

SecurityCheck.txt

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Thanks @yalakom.

I think that you can use Ashampo for the next month until you switch to Linux as you had no issues.

 

Please uninstall the following programs first. After that, please download and install the newest version like seen in the last logfile:

--------------------------- [ OtherUtilities ] ----------------------------
OpenOffice 4.1.5 v.4.15.9789 Warning! Download Update
------------------------------ [ ArchAndFM ] ------------------------------
7-Zip 18.01 (x64) v.18.01 Warning! Download Update
Uninstall old version and install new one.
-------------------------------- [ Java ] ---------------------------------
Java 8 Update 161 v.8.0.1610.12 Warning! Download Update
Uninstall old version and install new one (jre-8u333-windows-i586.exe).

 

 

Thank you for your cooperation.

Please download KpRm by kernel-panik and save it to your desktop.

  • Right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, select Delete Tools under Actions.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log may open in Notepad titled kprm-(date).txt.  I do not need it. Just close Notepad if it shows up.

 

 

 

A few final recommendations:

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes.

 

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Thanks for the tips.  I updated 7zip and Java.  I haven't updated OpenOffice yet.  I installed and ran KpRm and ran it.  Finally, I installed uBlock

The AliExpress virus just showed up again..a few minutes ago.  This time, Firefox was already open so it isn't following a pattern.  Pretty interesting!

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Ok, thanks for letting me know @yalakom, I've asked for a second opinion as I don't know how to fix this problem.

Can you run MBST again for me, please?

Thank you for your patience.

 

Step 1

  • Please download the Malwarebytes Support Tool (MBST).
  • Run MBST and accept license agreement.
  • In the left navigation pane of MBST, click Advanced.
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine.
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply.

 

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  • Root Admin

Hello @yalakom

 

Create an Autoruns Log:

  • Please download Sysinternals Autoruns from here:   https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns
  • Save Autoruns.zip to your computer. Then locate it and extract it to a new folder where you can find and run it.
  • Once it starts you may not be able to easily stop the scan but you can try to press the Escape key on your keyboard.
  • Once scanning is stopped, click on the Options menu at the top of the program and select Scan Options... 
  • Then place a check mark on the following items Verify Code Signatures, Check VirusTotal.com, and Submit Unknown Images
  • Then click the Rescan button. Agree to the VirusTotal EULA
  • Once the new scan has been completed, please click on the File button at the top of the program and select Save, or use the Save icon, and save the Autoruns.arn file to your desktop and close Autoruns.
  • Right-click on the Autoruns.arn file (it will typically be the name of your computer) on your desktop or where you save it, and hover your mouse over Send To and select Compressed (zipped) Folder
  • Attach the Autoruns.zip folder (your computer name.zip) you just created to your next reply.

 

 

image.png

 

 

 

 

 

Please download HWiNFO the Professional System Information and Diagnostics program.
HWiNFO Portable for Windows

Unzip the program to its own folder such as: C:\HWiNFO
Go to the new folder and locate the file C:\HWiNFO\HWiNFO64.exe and double-click to run it.
Click the RUN button.
Ignore the update, click close.
Click on Save Report and choose HTML and click Next, then Finish
By default, it will create a new report named COMPUTER.HTM in the same folder as the program. C:\HWiNFO
Please zip that file and attach it to your next reply

Thank you

 

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  • Root Admin

Thank you for the AutoRuns log @yalakom but you stopped it long before it was finished scanning and updating from VirusTotal

You need to let it run until all the columns have an entry from VirusTotal

image.png

 

Please run the scan again, this time wait until it has fully populated all the columns on the Everything column.

 

Thank you

 

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  • Root Admin

Please also open an elevated Admin command prompt. Then copy and paste the following into the window

SCHTASKS /Query /fo table /v > 0 && notepad 0 | ECHO >NUL  & DEL 0

That will create a list of all of your Scheduled Tasks. Save that list, then attach it here on your next reply. @yalakom

 

 

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