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biglinksrc.cool blocked by MWB, Norton Safe Web


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Good evening.

For the last few days, I frequently received a message from Norton Safe Web that "https://biglinksrc-cool/metric/?mid=" (substitutte . for -) was blocked as a malicious site. I ran Norton 360, which found nothing.

Next, I downloaded and ran MWB. It shows no malware detected also. When my computer attempts to open the above website, MWB blocks the access, gives me a warning message, and then continues to the intended website.

This occurs in both Chrome (Version 105.0.5195.102 (Official Build) (64-bit)) and MS Edge (Version 105.0.1343.27 (Official build) (64-bit)).

Any help would be appreciated.


MalwarebytesLog.txt Addition.txt FRST.txt

Edited by AdvancedSetup
Corrected font issue
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  • Root Admin

Hello  and  :welcome:      @bd82001


My screen name is AdvancedSetup and I will assist you with your system issues.

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Please follow all steps in the provided order and post back all requested logs
  • Please attach all log files to your post, unless otherwise requested
  • Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed.
  • Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed.
  • Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
  • Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
  • Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing.
  • Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed.
  • Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours.
  • If your system is running Discord, please be sure to Exit it while this case is ongoing.


To begin, please do the following so that we may take a closer look at your installation for troubleshooting. This is a report only.

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you


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  • Root Admin

Because the link biglinksrc.cool is not safe, thus they're trying to protect you from a possible infection.



Please enable System Protection and create a new System Restore Point

ATTENTION: System Restore is disabled (Total:237.35 GB) (Free:124.02 GB) (52%)



There is an entry in the Even logs for Windows Defender that shows that it had trouble. Temporarily disable your Norton antivirus, run Windows Defender and check for updates and do a Quick Scan and see if there are any issues.


Date: 2022-08-30 09:31:56
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.303.25.0
Update Source: Microsoft Update Server
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.16400.2
Error code: 0x800b0109
Error description: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.



Please follow the instructions from the following topic. Make sure you temporarily disable Norton antivirus while doing this clean up.


Please follow the directions from the following topic and let us know if that corrects the issue for you.


Thank you


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  • 2 weeks later...
  • 2 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection



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