Jump to content

Four registry keys flagged, Windows 11


vinpin
Go to solution Solved by Maurice Naggar,

Recommended Posts

Here's the scan log

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 9/3/22
Scan Time: 8:28 PM
Log File: 36cb1892-2bb6-11ed-89ed-18c04d91289e.json

-Software Information-
Version: 4.5.14.210
Components Version: 1.0.1751
Update Package Version: 1.0.59579
License: Trial

-System Information-
OS: Windows 11 (Build 22000.856)
CPU: x64
File System: NTFS
User: DESKTOP-OEF23HU\PC

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 269624
Threats Detected: 8
Threats Quarantined: 0
Time Elapsed: 0 min, 32 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 4
RiskWare.IFEOHijack.KMS, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\OSPPSVC.EXE, No Action By User, 6344, 1077833, 1.0.59579, , ame, , , 
RiskWare.IFEOHijack.KMS, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\SPPEXTCOMOBJ.EXE, No Action By User, 6344, 1077834, 1.0.59579, , ame, , , 
RiskWare.IFEOHijack.KMS, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\OSPPSVC.EXE, No Action By User, 6344, 1077833, 1.0.59579, , ame, , , 
RiskWare.IFEOHijack.KMS, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\SPPEXTCOMOBJ.EXE, No Action By User, 6344, 1077834, 1.0.59579, , ame, , , 

Registry Value: 4
RiskWare.IFEOHijack.KMS, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\OSPPSVC.EXE|VERIFIERDLLS, No Action By User, 6344, 1077833, 1.0.59579, , ame, , , 
RiskWare.IFEOHijack.KMS, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\SPPEXTCOMOBJ.EXE|VERIFIERDLLS, No Action By User, 6344, 1077834, 1.0.59579, , ame, , , 
RiskWare.IFEOHijack.KMS, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\OSPPSVC.EXE|VERIFIERDLLS, No Action By User, 6344, 1077833, 1.0.59579, , ame, , , 
RiskWare.IFEOHijack.KMS, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\SPPEXTCOMOBJ.EXE|VERIFIERDLLS, No Action By User, 6344, 1077834, 1.0.59579, , ame, , , 

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

 

I believe my Win 11 is cracked, I wasn't the one installing it, but I never paid for it either (or at least at the tech store I got it from I was never charged for it). I googled a bit and I am afraid of trojans so are these just false positives or something serious? I didn't do anything in case they are normal so I don't mess up my OS.

Link to post
Share on other sites

  • Solution

Hello :welcome:

I will guide you. On the next SCAN with Malwarebytes, you must TICK all lines that are flagged. Also, before even starting the Scan run, you need to CLOSE / EXIT all open user-app screens. 

Launch Malwarebytes. Next click the blue button marked Scan.

 

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

>>>>>>      👉      You can actually click the topmost left  check-box  on the very top line to get ALL lines  ticked   ( all selected).         <<<<     💢

 

MB4_scan_tick_ALL.jpg.d5c4071c62ed66534301fbb217b93bc0.jpg

Please double verify you have that TOP  check-box tick marked.   and that then, all lines have a tick-mark

 

Then click on Quarantine  button.

MB4_scan_all_Quarantine2.jpg.6c45445994d4125c0b617ac7c5551e03.jpg

 


Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.
See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

  • Thanks 1
Link to post
Share on other sites

Let's keep these principles as we go along.

  • Removing malware can be unpredictable
  • Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Only run the tools I guide you to.
  • Do not run online games while case is on-going. Do not do any free-wheeling web-surfing.
  • The removal of malware isn't instantaneous, please be patient.
  • Cracked or or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.
  • Please stick with me until I give you the "all clear".
  • If your system is running Discord, please be sure to Exit out of it while this case is on-going.

I would urge you highly to stay far away from hack / cracked software of any sort. Whether a so-called free program or free game, or whatever.
Hidden risks in pirated software
https://news.microsoft.com/apac/2019/01/08/hidden-risks-in-pirated-software/

Why You Shouldn't Use Pirated Software
https://www.computer.org/publications/tech-news/trends/why-you-shouldnt-use-pirated-software

Torrenting & file-sharing. Try to not do that, as a general security matter. All it takes is one malicious file to lead to tragedy & loss.
https://informationsecuritybuzz.com/articles/torrenting-know-risks-take/

 

NEXT suggested actions

Take these actions so that Windows 11 is set to show all hidden files and folders.
Open File Explorer from the taskbar.

Select View > Show > Hidden items.

2

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on Scan Options & select  FULL scan .

Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be.  

  • Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on screen display.  The only things that count are the End result at the end of the run.
  • Again, any on-screen display about repeat 'infection' is not to be relied on.  Ignore those.
  • We only rely on the end result that is on the log-report-file.

 

This is likely to run for many hours   ( depending on number of files on your machine & the speed of hardware.)

The log is named MSERT.log  

the log will be at  

Windows\debug\msert.log

Please attach that log with your reply

3

I would like a report set for review.   This is a report only.

Please download MALWAREBYTES MBST Support Tool

Once you start it click Advanced >>> then   Gather Logs

 Have patience till the run has finished.

Upload an archive once it is done. Attach the mbst-grab-results.zip from the Desktop.

 

  • Please attach  mbst-grab-results.zip    to your reply
  • The IP block actions by Malwarebytes are keeping the machine safe from potential threats.
  • We do need the support zip reports to see more detail  ( the screen grabs just do not have full details + those screens give no clue as to what processes are running.
  • Thanks 1
Link to post
Share on other sites

I experienced a power outage due to the storm in my town so I am not sure if it will happen again soon so is this all necessary? I know that pirated stuff are a problem but I got this PC less than a week ago and all the software is legit except maybe the Windows that I didn't install. Is my PC in trouble? 

Anyways I will download said tools but I just wanted to know if I should maybe just reset Windows or something similar.

Link to post
Share on other sites

Thanks for the report files. 

This here you can start & once it is under way, you can leave the machine alone & let it run over-night. No need to keep watch once it starts the actual scan run. 

Next, This will be a check with ESET Onlinescanner for viruses, other malware, adwares, & potentially unwanted applications.

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

 

It will start a download of "esetonlinescanner.exe"

  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get it started.

 

  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes
  • When prompted for scan type, Click on Full scan

Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click on Start scan button.

  • Have patience. The entire process may take an hour or more. There is an initial update download.

There is a progress window display. You may step away from machine &. Let it be.  That is, once it is under way, you should leave it running.  It will run for several hours.

  • At screen "Detections occured and resolved" click on blue button "View detected results"
  • On next screen, at lower left, click on blue "Save scan log"
  • View where file is to be saved. Provide a meaningful name for the "File name:"
  • On last screen, set to Off (left) the option for Periodic scanning
  • Click "save and continue"
  • Please attach the report file so I can review
  • Thanks 1
Link to post
Share on other sites

There is no need for concern about anything in the Malwarebytes Quarantine area. That is a area that is totally isolated and out of the way, as far as old threats.  Sure you can use the system.

You should delete the ESET download named esetonlinescanner,exe

This next part is just housekeeping. 

Start Malwarebytes. Click Settings ( gear ) icon. Next, lets make real sure that Malwarebytes does NOT register with Windows Security Center

Click the Security Tab. Scroll down to

"Windows Security Center"

Click the selection to the left  for the line "Always register Malwarebytes in the Windows Security Center".
{ We want that to be set as Off   .... be sure that line's  radio-button selection is all the way to the Left.  thanks. }

This will not affect any real-time protection of the Malwarebytes for Windows    😃.

Close Malwarebytes.

Cheers.

  • Thanks 1
Link to post
Share on other sites

You are very welcome. I am glad to have worked with you.

We can proceed with cleanup of tools we used.

To remove the FRSTENGLISH tool & its work files, do this. Go to your Downloads folder. Do a RIGHT-click on FRSTENGLISH.exe & select RENAME & then change it to UNINSTALL.exe.
Then run that ( double click on it) to begin the cleanup process.

Delete mb-support-1.8.7.918.exe
Delete mbst-grab-results.zip on the Desktop.
Any other download file I had you download, you may delete.
Consider using PatchMyPC, keep all your software up-to-date - https://patchmypc.com/home-updater#download

Consider having the Malwarebytes Premium license to protect all your deices. Had this system had Malwarebytes Premium it would have caught and stopped the riskware from ever being installed.

Keep your system and programs up to date. Several programs release security updates on a regular basis to patch vulnerabilities. Keeping your software patched up prevents attackers from being able to exploit them to drop malware.

I am marking this case for closure.
I wish you all the best. Stay safe.
Sincerely.

Maurice

  • Thanks 1
Link to post
Share on other sites

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

  • Thanks 1
Link to post
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.