Jump to content

Error Loading Videos


EdwardD
Go to solution Solved by EdwardD,

Recommended Posts

I am having difficulty loading videos. So far, this only happens on the ABC News website, and it only happens when I have Browser Guard enabled. This is on a Windows 10 PC using the Edge browser. Windows, Edge, and the Browser Guard are all updated to the latest versions. Included is a screenshot of what I see when Browser Guard is enabled. I am open to suggestions.

screenshot 01.png

Link to post
14 minutes ago, EdwardD said:

I am having difficulty loading videos. So far, this only happens on the ABC News website, and it only happens when I have Browser Guard enabled.

I just watched a dozen videos on the ABC site with no issue. Try turning off all the other extensions except browser guard.

Link to post
  • Root Admin

If all is okay, great. If you're still having issues @EdwardD then please get us some logs to look at.

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.