Error Loading Videos

[EdwardD]

I am having difficulty loading videos. So far, this only happens on the ABC News website, and it only happens when I have Browser Guard enabled. This is on a Windows 10 PC using the Edge browser. Windows, Edge, and the Browser Guard are all updated to the latest versions. Included is a screenshot of what I see when Browser Guard is enabled. I am open to suggestions.

[Porthos]

14 minutes ago, EdwardD said:

I am having difficulty loading videos. So far, this only happens on the ABC News website, and it only happens when I have Browser Guard enabled.

I just watched a dozen videos on the ABC site with no issue. Try turning off all the other extensions except browser guard.

[EdwardD]

Hmmmm. I went to try disabling other extensions and discovered that the videos are now loading with all extensions activated. Go figure! Somebody somewhere must have changed something, but I don't know what. Thanks anyway.

[AdvancedSetup]

If all is okay, great. If you're still having issues @EdwardD then please get us some logs to look at.

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you