Jump to content

Hardware Problems


Recommended Posts

I seem to be having a weird PC problems. My hard drives are not showing their original hard drive space Samsung SSD (250 gig) shows (238 gig) and Seagate 1tb and it shows (882gb). In my computer bios it shows the same hardware information. Bios is up to date. All drivers are installed via MSI. I have replaced my power pack and also replaced my mother board battery. I have reinstalled windows several times. I'm also having issues with playback of DVD's. 

Msi g97 gaming motherboard 

16 gigabytes ram g skill (2x 8gig)

700 watt PSU 

I have downloaded and run the malware bytes antivirus software and  adware software. 

Windows 10 (Official software) 

Thanks in advance for any help

 

 

 

 

 

 

 

 

 

Link to post
Share on other sites

1 minute ago, cooltownaz said:

Was this with a new windows update? Even when I downgrade to windows 7 its showing the same thing. My thumb drives seem to have the same issue

Windows will never show you 250 of 250 for example and it has been this for as long as I can remember (Win 98) for me.

It is due to the way windows formats a disk.

Link to post
Share on other sites

  • Root Admin

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

Link to post
Share on other sites

  • Root Admin

The logs show the computer could probably use some generic clean up but no obvious infections.

 

==================== Memory info ===========================

BIOS: American Megatrends Inc. V1.9 07/21/2014
Motherboard: MSI Z87-G45 GAMING (MS-7821)
Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz
Percentage of memory in use: 30%
Total physical RAM: 16258.77 MB
Available physical RAM: 11364.71 MB
Total Virtual: 18690.77 MB
Available Virtual: 13796.29 MB

==================== Drives ================================

Drive c: () (Fixed) (Total:232.25 GB) (Free:24 GB) (Model: Samsung SSD 840 EVO 250GB) NTFS
Drive d: () (Fixed) (Total:882.29 GB) (Free:185.71 GB) (Model: WDC WD1003FZEX-00MK2A0) NTFS
Drive e: (XFDISC4) (CDROM) (Total:7.41 GB) (Free:0 GB) UDF

\\?\Volume{ca8f0dd3-841d-459d-b05a-fa54612259b1}\ (Recovery) (Fixed) (Total:0.52 GB) (Free:0.08 GB) NTFS
\\?\Volume{e01b638b-fbf8-4a8d-a306-56849acb31b5}\ (Recovery) (Fixed) (Total:0.29 GB) (Free:0.05 GB) NTFS
\\?\Volume{c9a2aa80-04bd-42d2-9185-e0c276ddb3f6}\ () (Fixed) (Total:0.09 GB) (Free:0.07 GB) FAT32
\\?\Volume{a8829ee3-5b99-4724-bd1f-415ae29ae457}\ () (Fixed) (Total:0.09 GB) (Free:0.07 GB) FAT32

 

 

You can use the following free program to check and see where data is being stored, but otherwise all seems normal hardware wise.

TreeSize Free
https://www.jam-software.com/treesize_free

 

Link to post
Share on other sites

  • Root Admin

I've moved your topic to the malware removal forum. We can do some scans and cleaning to make sure nothing is there hiding.

 

 

 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Please follow all steps in the provided order and post back all requested logs
  • Please attach all log files to your post, unless otherwise requested
  • Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed.
  • Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed.
  • Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
  • Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
  • Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing.
  • Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed.
  • Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours.
  • If your system is running Discord, please be sure to Exit it while this case is ongoing.

 

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.

 

Spoiler
 
 
 
 
Spoiler

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

image.png

image.png

image.png

 



STEP 01

  • If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Double-click to run the program
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, if items are found please click Quarantine.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
  • Please attach the Additions.txt log to your reply as well.
  • On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

Link to post
Share on other sites

  • 4 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.