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Block removal request


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2 hours ago, mkjameson said:

Do you know how to contact those vendors?

You will have to do some Googling and like you said, Some have no way to contact. In some cases, when you get as many contacted as you can, sometimes others will delist them as  well.

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Appreciate it!

It's just annoying that most of these vendors (ie; safebrowse.io) onlt mention the website is suspeciouse without saying who they are and how to contact them.

If you go to their wbsite (hxxps://safebrowse.io), you will see there is absoluteyl no information as who they are. After some googling it seems they work with ISP companies like Comcast or AT&T but couldn't find the place to report.

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19 minutes ago, mkjameson said:

If you go to their wbsite (hxxps://safebrowse.io), you will see there is absoluteyl no information as who they are. After some googling it seems they work with ISP companies like Comcast

Since you are using Comcast as your ISP, It is an additional install you installed because they offered it. I never suggest anyone use anything an ISP offers for protection.

We could find it for you and direct you on uninstalling if you wish but we would need some logs from you to do that.

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I'm pretty sure nothing is installed on the computer from Comcast because I get the same warning on all devices and even cellphones. I think comcast has it installed on the router or their own network. 

hat being said, I don;t mind sharing the log if it doesn't include any sensitive information. Where should I get the log from?

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6 minutes ago, mkjameson said:

I don;t mind sharing the log if it doesn't include any sensitive information. Where should I get the log from?

Only authorized members can access the logs in THIS section.

Please do the following so that we can get started and see what's going on.


The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.

There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.
To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions

Download and launch Farbar Recovery Scan Tool

  1. Download the Farbar Recovery Scan Tool
    Do not click on any Ads.
     
  2. Locate the file you downloaded on your computer.
    Downloaded files are often saved to the Downloads folder.
     
  3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.

    DOC-1318-1.png
     
  4. Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
    Disable smart screen ONLY if it interferes with software we may have to use:  What is SmartScreen and how can it help protect me?

         a.  Click More info.

    https://support.malwarebytes.com/hc/article_attachments/360051190254/DOC-1318-2.png
         b.  Click Run anyway.

    https://support.malwarebytes.com/hc/article_attachments/360051190294/DOC-1318-3.png
  5. When the User Account Control window appears, click Yes.

    image.png

     
  6. To accept the Disclaimer of warranty, click Yes.

    image.png

     
  7. Ensure only the boxes listed below are checked

    image.png

    Registry  Services  Drivers
    Processes  Internet  One month
    Addition.txt

    image.png

     

  8. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
    Please remember to re-enable any Antivirus software when we are finished running scans

    Click Scan. The scan may take a few minutes to complete.

    image.png
     

  9. When the scan completes, Farbar Recovery Scan Tool shows two messages:

  • Scan completed. FRST.txt is saved in the same directory FRST is located.

    image.png

  • Addition.txt is saved in the same directory FRST is located.

    image.png
     

  • Click OK to close each message window

 

Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly

https://content.invisioncic.com/Mmalware/monthly_2018_10/_mb_attach.jpg.dbd89b8e360d3763b3bbe33ce83d680d.jpg

 

 

Thanks

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