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Hello

I have a prbolem with a virus that can not be removed in any way i know and 3 other programs that are stock with the os during using the computare i get error codes just once from 3 diferent programs and i already done a scan whit a program that was sent to me from a a malewarebytes employe and im also doing a anti rotkit scan right now i hope you can help me solve the problems

Addition.txt FRST.txt

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  • Root Admin

Hello  @EmeraldGod007

 

My screen name is AdvancedSetup and I will assist you with your system issues.
 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Please follow all steps in the provided order and post back all requested logs
  • Please attach all log files to your post, unless otherwise requested
  • Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed.
  • Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed.
  • Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
  • Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
  • Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing.
  • Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed.
  • Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours.
  • If your system is running Discord, please be sure to Exit it while this case is ongoing.

 

Please go into Control Panel, Programs, Programs and Features and uninstall ALL versions of Java. If possible try not to use Java. If you do have to use Java, make sure you keep it up to date at all times.

 

Let me have you run the following, please.

 

 

Microsoft Safety Scanner

Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.   
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well
 

STEP 1

Please set File Explorer to SHOW ALL folders, all files, including hidden ones.  Use OPTION ONE or TWO of this article

https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

STEP 2

I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on the Scan Options & select the FULL scan.

Then start the scan. Have lots of patience. It may take several hours.

  • Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on the screen display.  The only things that count are the End result at the end of the run.
  • The scan will take several hours.  Leave it alone. It will remove any other remaining threats as it goes along.  Take a very long break, do your normal personal errands .....just do not use the computer during this scan.

This is likely to run for many hours as previously mentioned  ( depending on the number of files on your machine & the speed of the hardware.)

The log is named MSERT.log  and the log will be at C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

 

It is normal for the Microsoft Safety Scanner to show detections during the scan process. It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection.

That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

Then it writes into the log on your computer what it found.

 

 

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You have what appears to be a Java based program with it's own version of Java located here

C:\users\aljaz\.lunarclient

Any type of Java program, client is susceptible to exploitation and why old versions need to be removed and Java always kept up to date if you're going to use it.

Please double-check that this program is up to date and, or, if you're not going to use it then consider uninstalling it.

The same thing here

F:\minecraft\runtime\jre-legacy

All older versions of Java carry a higher risk of potential threat or attack.

 

 

CHR Notifications: Default -> hxxps://aternos.org; hxxps://www.netflix.com

Are you sure you want this enabled or allowed? Push Notifications on your browser appear to be enabled.

https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/

Turn notifications on or off - Google Chrome

Web Push notifications in Firefox

 

 

You have multiple drivers from Kaspersky antivirus but do not show any signs of having Kaspersky installed. I would recommend that you use their removal tool to clean this up.

Do not manually remove. In some cases a manual removal if not done correctly can alter the mouse and keyboard inoperable.

S3 40028855; C:\WINDOWS\System32\Drivers\40028855.sys [127792 2021-06-27] (AO Kaspersky Lab -> AO Kaspersky Lab)
R0 klupd_40028855a_arkmon; C:\WINDOWS\System32\Drivers\klupd_40028855a_arkmon.sys [263888 2021-06-27] (Kaspersky Lab JSC -> AO Kaspersky Lab)
S3 klupd_40028855a_klark; C:\WINDOWS\System32\Drivers\klupd_40028855a_klark.sys [309104 2021-06-27] (Kaspersky Lab JSC -> AO Kaspersky Lab)
R0 klupd_40028855a_klbg; C:\WINDOWS\System32\Drivers\klupd_40028855a_klbg.sys [115744 2021-06-27] (Kaspersky Lab JSC -> AO Kaspersky Lab)
S3 klupd_40028855a_mark; C:\WINDOWS\System32\Drivers\klupd_40028855a_mark.sys [224880 2021-06-27] (Kaspersky Lab JSC -> AO Kaspersky Lab)

 

Download Kasperksy Removal Tool and run it.

http://media.kaspersky.com/utilities/ConsumerUtilities/kavremvr.exe

 

This is not a normal Microsoft folder. What is located here and what is it used for?   C:\Program Files (x86)\temp_files

 

Once the Microsoft Safety Scanner has completed, please post that log, and run the following fix

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

 

Thanks

 

Edited by AdvancedSetup
Removed invalid script
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The Microsoft scan found and removed the following @EmeraldGod007

Full Scan Results:
------------------
Threat Detected: Trojan:MSIL/Dllinject!MSR and Removed!
  Action: Remove, Result: 0x00000000
    file://C:\Users\aljaz\AppData\Roaming\Krnl\KrnlUI.exe
        SigSeq: 0x00002667B9D21311
Threat Detected: Trojan:MSIL/Tnega!MSR and Removed!
  Action: Remove, Result: 0x00000000
    file://G:\Downloads\krnl_bootstrapper.exe
        SigSeq: 0x00001667E65D0D88

Results Summary:
----------------
Found Trojan:MSIL/Dllinject!MSR and Removed!
Found Trojan:MSIL/Tnega!MSR and Removed!
Successfully Submitted MAPS Report
Successfully Submitted Heartbeat Report
Microsoft Safety Scanner Finished On Wed Aug 17 07:06:44 2022

 

 

Did you download and run the Kaspersky Removal Tool?

 

Please post back the FIXLOG.TXT file once you've completed running the fix I posted above.

 

 

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That is not the FIXLOG.TXT file. Please read and follow the directions again and if you have questions let me know.

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.

NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

 

Thanks

 

Edited by AdvancedSetup
Removed invalid script
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Okay, I think that was my fault. It looks like the script I provided for you was not correct.

Please download and save this new script to the following location:    C:\Users\aljaz\Downloads\

fixlist.txt

Next, Please use My Computer or File Explorer and run the following program by right-clicking on it and select "Run as administrator"      C:\Users\aljaz\Downloads\FRSTEnglish.exe

Then click the FIX button

 

When the fix has completed and restarted your computer, find the new file  C:\Users\aljaz\Downloads\FIXLOG.TXT  and attach it.

 

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Yes, that was the correct one. It ran well and removed many items.

Please run the following now

 

 

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

  • It will start a download of "esetonlinescanner.exe"
  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get it started. 
  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes 
  • When prompted for scan type, Click on Full scan 
  • Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
  • Have patience.  The entire process may take an hour or more. There is an initial update download.
  • There is a progress window display.
  • You should ignore all prompts to get the ESET antivirus software program.   ( e.g. their standard program).   You do not need to buy or get or install anything else.
  • When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
  • Click The blue “Save scan log” to save the log.
  • If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at the bottom).
  • Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

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Thank you for the logs

 

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

  • Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • If Microsoft SmartScreen blocks the download, click through to save the file
  • This tool is safe.   Smartscreen is overly sensitive.
  • If SmartScreen blocks the file from running click on More info and Run anyway
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

image.png

image.png

image.png

 

Thank you

 

 

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Please uninstall, update, or otherwise address the following as appropriate for your computer.


--------------------------- [ OtherUtilities ] ----------------------------

Microsoft Silverlight v.5.1.50918.0 Warning! This software is no longer supported.


------------------------------ [ ArchAndFM ] ------------------------------

WinRAR 6.02 (64-bit) v.6.02.0 Warning! Download Update

 

--------------------------------- [ P2P ] ---------------------------------

qBittorrent 4.3.8 v.4.3.8 Warning! Download Update

 

------------------------------- [ Browser ] -------------------------------
Google Chrome v.104.0.5112.82 Warning! Download Update


---------------------------- [ UnwantedApps ] -----------------------------
Driver Booster 9 v.9.5.0 Warning! Suspected demo version of anti-spyware, driver updater or optimizer. If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware. Possible you became a victim of fraud or social engineering. Computer experts no longer recommend this program.

DriverBooster.exe

 

 

Then click on START and type in "Check for updates" and allow Windows to scan for and install any updates found

 

 

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I done evrerithing you asked if this is it a hava a noter problem and that is thet i canot enter BIOS i tried everithing i could find and dont know what the problem is and there is also a orange light glowing on my MOB and i dont know what is the problem and if there is a way to check what is wrong

 

Edited by EmeraldGod007
Forgot something
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BIOS: American Megatrends Inc. F3 03/16/2016
Motherboard: Gigabyte Technology Co., Ltd. H110M-DS2-CF

 

Check with Support here on their site

https://www.gigabyte.com/Motherboard/All-Series

https://www.gigabyte.com/Support

 

How to enter the Dual BIOS setting?
https://www.gigabyte.com/Support/FAQ/81

 

 

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