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Can't add my flipkart purchased lifetime ID and number to my account.


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Hello,

I have purchased Malwarebytes Anti-Malware Premium Lifetime License [Download] Special Edition with Expansion Pack Only PC from Flipkart . When I tried to add this subscription to my account Id- dr.arindamdas.arindam@gmail.com, it showed error-unable to register license key. Then I entered my license ID and key in the software itself and activated to premium lifetime. But the problem started with my Windows 11 Home SL Insider's Preview Cumulative Update. Malwarebytes Antimalware reset to trial version after windows 11 update. However I uninstalled and reinstalled Malwarebytes and successfully activated the premium version. But six days back my laptop crashed to Blue Screen with Frown Face probably due to corrupted drivers. I formatted C drive and reinstalled Windows 11 Home SL without Insider's Preview Beta Build. Now when I install Malwarebytes Antimalware, I can't activate it to premium version, it shows the massage- To activate Premium on  this device, log into your account and deactivate another device or upgrade to a larger subscription. I am utterly feeling helpless and clueless. Please help me out of my peculiar problem.

 

Edited by AdvancedSetup
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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

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If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Hello @Pythagorus and :welcome:

The last legitimate Malwarebytes lifetime licenses ceased to be sold after 24-March-2014.

This fraudulent lifetime license scam started over 8 1/2 years ago.

You will need to seek a refund from the seller.

Edited by 1PW
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  • Root Admin

This is a SCAM and you've been sold fake, stolen information and data. I would highly suggest you try to obtain a refund and contact your bank or credit card company to reverse all charges.

Then uninstall any said software and have someone assist you in scanning your system to ensure you're not infected from attempting to install unverified software.

 

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