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How do I get my site reviewed and approved as safe by Malwarebytes?


joshUpdateAI

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1 hour ago, joshUpdateAI said:

Hello - MWB considers our site www.update.ai to be unsafe. It may be because of our vendor Unbounce.com that is serving up our homepage. 

 

how do we get whitelisted? Thanks. 

Hello-

We do not show either the domain nor the IP which the domain resides on in our database, was this perhaps a Browser Guard block?

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1 hour ago, TeMerc said:

Hello-

We do not show either the domain nor the IP which the domain resides on in our database, was this perhaps a Browser Guard block?

Malwarebytes
www.malwarebytes.com

-Log Details-
Protection Event Date: 8/15/22
Protection Event Time: 4:11 PM
Log File: c7cd238a-1cde-11ed-b7f2-4439c43a4aa3.json

-Software Information-
Version: 4.5.13.208
Components Version: 1.0.1740
Update Package Version: 1.0.58673
License: Premium

-System Information-
OS: Windows 10 (Build 19044.1889)
CPU: x64
File System: NTFS
User: System

-Blocked Website Details-
Malicious Website: 1
, C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, ,

-Website Data-
Category: RiskWare
Domain: www.update.ai
IP Address: 157.90.36.209
Port: 80
Type: Outbound
File: C:\Program Files\Mozilla Firefox\firefox.exe

 

(end)

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28 minutes ago, Porthos said:

Malwarebytes
www.malwarebytes.com

-Log Details-
Protection Event Date: 8/15/22
Protection Event Time: 4:11 PM
Log File: c7cd238a-1cde-11ed-b7f2-4439c43a4aa3.json

-Software Information-
Version: 4.5.13.208
Components Version: 1.0.1740
Update Package Version: 1.0.58673
License: Premium

-System Information-
OS: Windows 10 (Build 19044.1889)
CPU: x64
File System: NTFS
User: System

-Blocked Website Details-
Malicious Website: 1
, C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, ,

-Website Data-
Category: RiskWare
Domain: www.update.ai
IP Address: 157.90.36.209
Port: 80
Type: Outbound
File: C:\Program Files\Mozilla Firefox\firefox.exe

 

(end)

It's an IP block, which we won't be disabling at this time: VirusTotal - Ip address - 157.90.36.209

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