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Malwarebytes Blocking svchost.exe With Ips


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Hello @Kasztelek  and  :welcome:

 

My name is MKDB and I will assist you.

 

 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Please follow the steps in the given order and post back the log files.
  • Please attach all log files into your post.
  • Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
  • Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
  • Searching, detecting and removing malware isn't instantaneous and there is no guarantee to repair every system.
  • Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
  • Please be patient and stick with me until I give you the "all clear".
  • Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.
  • As English is not my native language, please do not use slang or idoms. It may be hard for me to understand.
  • If you do not respond within 4 days, your topic will be closed. If you are away for a longer time, please let me know.

 

 

Step 1

  • Please download the Malwarebytes Support Tool (MBST).
  • Run MBST and accept license agreement.
  • In the left navigation pane of MBST, click Advanced.
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine.
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply.

 

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Thank you for the logfiles @Kasztelek.

Let's start with an FRST-fix and MSS first.

 

 

 

Step 1

  • Please download the attached fixlist.txt file and save it to your download folder, which is C:\users\aaa\Downloads\ in your case.
  • You will find the file FRSTEnglish.exe (FRST) as well in this folder.

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

  • Close all open programs and save your work.
  • Run FRST again.
  • Press the Fix button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
  • Please note: This Fix will remove all temporary files and empty recycle bin.
  • If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
  • FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
  • Please attach this logfile to your next reply.

 

 

 

Step 2

The Microsoft Safety Scanner (MSS) is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system.

  • The download links & the how-to-run-the tool are at this link at Microsoft.
  • Please let me know the results of this scan.
  • Run a Full Scan. This may take some hours, please be patient.
  • The log is named MSERT.log.
  • The log will be at%SYSTEMROOT%\debug\msert.log which in most cases is

C:\Windows\debug\msert.log

  • Please attach that log with your next reply.

 

 

 

 

fixlist.txt

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Good job @Kasztelek.

 

Please run ESET as well for me. Thank you!

 

 

Step 1

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

 

  • It will start a download of "esetonlinescanner.exe".
  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get it started. 
  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes.
  • When prompted for scan type, Click on Full scan
  • Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
  • Have patience.  The entire process may take an hour or more. There is an initial update download.
  • There is a progress window display.
  • You should ignore all prompts to get the ESET antivirus software program.  (e.g. their standard program). You do not need to buy or get or install anything else.
  • When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
  • Click The blue “Save scan log” to save the log.
  • If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  (in blue, at the bottom).
  • Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

 

Finally (after ESET scan), please let me know if you still get messages from MBAM blocking svchost.exe.

 

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Thanks, please run MSS and KVRT as well for me to double check your system @Kasztelek.

 

 

Step 1

The Microsoft Safety Scanner (MSS) is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system.

  • The download links & the how-to-run-the tool are at this link at Microsoft.
  • Please let me know the results of this scan.
  • Run a Quick Scan.
  • The log is named MSERT.log.
  • The log will be at%SYSTEMROOT%\debug\msert.log which in most cases is

C:\Windows\debug\msert.log

  • Please attach that log with your next reply.

 

 

 

Step 2

Download Kaspersky Virus Removal Tool (KVRT) and save it to your Desktop.

  • Select the Windows Key and R Key together, the Run box should open.
  • Copy and paste the following string into the line:

C:\Users\aaa\Desktop\KVRT.exe -dontencrypt

  • Select „Ok“ in the Run box.
  • If the „Windows protected your PC“ window opens, select „More info“. A new windows will open, select „Run anyway“.
  • An EULA window from KVRT will open, tick all confirmation boxes then select "Accept".
  • A window from KVRT will open, select "Change Parameters".
  • In the new window ensure the following boxes are ticked:
    • System memory
    • Startup objects
    • Boot sectors
    • System drive
  • Then select "OK" and „Start scan“.
  • completed: If entries are found, there will be options to choose. If "Cure" is offered, leave as it is. For any other options change to "Delete", then select "Continue".
  • Usually, your system needs a reboot to finish the removal process.
  • Logfiles can be found on your systemdrive (usually C: ), similar like this:

C:\KVRT2020_Data\Reports\report_<data>_<time>.klr

  • Right click direct onto those reports, select > open with > Notepad.
  • Save the files and attach them with your next reply.

 

 

 

Step 3

  • Run FRST again.
  • Do not change any settings.
  • Press the Scan button.
  • FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run.
  • Please attach these logfiles to your next reply.
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Please run MBST again for further analysis @Kasztelek.

Thank you!

 

Step 1

  • Please download the Malwarebytes Support Tool (MBST).
  • Run MBST and accept license agreement.
  • In the left navigation pane of MBST, click Advanced.
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine.
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply.

 

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@Kasztelek

Most of those blocks from MBAM were outdated, database was updated in the meantime during this.

There was a block for Reimageplus dot com which was probably due to some Ad on a webpage you were on. That block will remain in place.

All other logfiles came back clean (we did only remove some orphans).

 

Thank you for your cooperation @Kasztelek

Please download KpRm by kernel-panik and save it to your desktop.

  • Right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, select Delete Tools under Actions.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log may open in Notepad titled kprm-(date).txt.  I do not need it. Just close Notepad if it shows up.

 

 

 

 

A few final recommendations:

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes.

 

 

  • Thanks 1
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The realtime protection (what you calling "guard") is only 14 days for free (limited trial), more here.

When I understand you correctly, your trial time is over, correct?

 

 

Edited by MKDB
included correct link
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