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Do I Restore or Delete Quarantined Items BEFORE Uninstalling Malwarebytes ?


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hi

i'm using a new pc and i installed Malwarebytes on the 1st day and did a scan................it picked up 31 items and quarantined them..............i seriously doubt they're malware or viruses at all since i did the scan within 1-2 hours of having the pc..............

if i were to uninstall Malwarebytes.............should i restore or delete the 31 items ?................i believe they might be Windows 10 files or something.............i've taken a screenshot of the items so hope people here can help me out.................i'm afraid if i deleted them, Windows 10 might not work anymore.............

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

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24 minutes ago, WorsTalentScout said:

i'm using a new pc and i installed Malwarebytes on the 1st day and did a scan................it picked up 31 items and quarantined them..............i seriously doubt they're malware or viruses at all since i did the scan within 1-2 hours of having the pc..............

It looks like they were in your Chrome sync. They came in from your Chrome account when you logged into Chrome on the new computer.

Follow the following guide to fix.

 

Edited by Porthos
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Hi WorsTalentScout:

Further to Portho's comments, your image doesn't show the full name of your second detection (PUP.Optional.CertifiedTB ?) but just note that when I used Norton browser extensions like Norton Safe Search and Norton Safe Web I would occasionally see that PUP.Optional.Ask detection as a false positive detection because these browser extensions used Ask.com as their search engine.  See my old 2017 thread Possible FP - PUP.Optional.ASK Detection for Norton Safe Search?  for more information.

PUP (potentially unwanted programs) and PUM (potentially unwanted registry modifications) detections are often browser toolbars, adware, scareware and other lower-risk threats that meet the criteria posted at https://www.malwarebytes.com/pup. I have Malwarebytes configured to warn me before it removes any PUPs or PUMs at Settings (gear icon) | Security | Potentially Unwanted Items so I have a chance to review those lower-risk threats before they are quarantined.  If I think that Malwarebytes has incorrectly detected something I might want to keep I post the detection report (scan log) in the False Positives | File Detections board and let someone from Malwarebytes take a second look before I decide if they should be removed.  The support article View Reports and History in Malwarebytes for Windows describes how to export detection reports as .txt files.

1952768135_Malwarebytesv4_5_12SecuritySettingsWarnUserPUPsPUMs14Aug2022.png.ed7a444ab0d550894b1ec2b44eb982b3.png
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64-bit Win 10 Pro v21H2 build 19044.1889 * Firefox v103.0.2 * Microsoft Defender v4.18.2205.7-1.1.19500.2 * Malwarebytes Premium v4.5.12.204-1.0.1725 * Macrium Reflect Free v8.0.6867
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

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  • 2 weeks later...
On 8/14/2022 at 6:44 PM, Porthos said:

It looks like they were in your Chrome sync. They came in from your Chrome account when you logged into Chrome on the new computer.

Follow the following guide to fix.

 

 

On 8/14/2022 at 9:03 PM, lmacri said:

Hi WorsTalentScout:

Further to Portho's comments, your image doesn't show the full name of your second detection (PUP.Optional.CertifiedTB ?) but just note that when I used Norton browser extensions like Norton Safe Search and Norton Safe Web I would occasionally see that PUP.Optional.Ask detection as a false positive detection because these browser extensions used Ask.com as their search engine.  See my old 2017 thread Possible FP - PUP.Optional.ASK Detection for Norton Safe Search?  for more information.

PUP (potentially unwanted programs) and PUM (potentially unwanted registry modifications) detections are often browser toolbars, adware, scareware and other lower-risk threats that meet the criteria posted at https://www.malwarebytes.com/pup. I have Malwarebytes configured to warn me before it removes any PUPs or PUMs at Settings (gear icon) | Security | Potentially Unwanted Items so I have a chance to review those lower-risk threats before they are quarantined.  If I think that Malwarebytes has incorrectly detected something I might want to keep I post the detection report (scan log) in the False Positives | File Detections board and let someone from Malwarebytes take a second look before I decide if they should be removed.  The support article View Reports and History in Malwarebytes for Windows describes how to export detection reports as .txt files.

1952768135_Malwarebytesv4_5_12SecuritySettingsWarnUserPUPsPUMs14Aug2022.png.ed7a444ab0d550894b1ec2b44eb982b3.png
----------
64-bit Win 10 Pro v21H2 build 19044.1889 * Firefox v103.0.2 * Microsoft Defender v4.18.2205.7-1.1.19500.2 * Malwarebytes Premium v4.5.12.204-1.0.1725 * Macrium Reflect Free v8.0.6867
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

 

 

many thanks indeed for both your detailed replies.................very sorry for my late reply.................😄

i just checked again and all the locations of the 31 items are from Google Chrome (total number of items remain at 31 after over 10 months).................so should i restore them if i were to uninstall Malwarebytes (Free Version) ?.................if they're deleted, will Chrome no longer work ?☹️

should i keep Malwarebytes (Free Version) at all ?.........i'm afraid it'll take up more and more space on my SSD with all the frequent updates...........🥶

by the way, i recently uninstalled Avast (Free) and am only using Windows Defender right now............😬

 

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1 hour ago, WorsTalentScout said:

i just checked again and all the locations of the 31 items are from Google Chrome (total number of items remain at 31 after over 10 months)...

NO do not restore them.

On 8/14/2022 at 5:44 AM, Porthos said:

Follow the following guide to fix.

 

 

1 hour ago, WorsTalentScout said:

should i keep Malwarebytes (Free Version) at all ?.........i'm afraid it'll take up more and more space on my SSD with all the frequent updates...........🥶

The updates do not make things bigger enough to worry about.

 

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12 hours ago, Porthos said:

NO do not restore them.

 

The updates do not make things bigger enough to worry about.

 

 

 

many thanks for the reply................so even if i were to uninstall Malwarebytes (Free)................i should delete the 31 items 1st before uninstalling ?

i don't mind keeping Malwarebytes on the pc.............but worried that with years of updates in the future, my 250GB boot drive SSD might run out of space............with Windows10 also keep updating............

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1 hour ago, WorsTalentScout said:

but worried that with years of updates in the future, my 250GB boot drive SSD might run out of space............with Windows10 also keep updating............

I doubt it unless you have loads of pictures and videos or play games. If that is the case it is time to get a larger drive.

Did you follow the google cleanup steps yet?

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  • Root Admin

To begin, please do the following so that we may take a closer look at your system for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

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