Malwarebytes Service using 10-15 GB of memory

[benv]

Malwarebytes Service is always using a ton of memory. I've used the repair tool and that seems to fix it temporarily but it always comes back. It might only come back when I restart my PC but I am not 100% sure on that. I had to uninstall the program because I just can't have it slowing things down that much. I attempted to get the logs from the support tool but it's been stuck spinning on the run FRST for about 10 minutes. If it's supposed to take this long I can redownload the software and try again because I'm sure the problem will return. 

[AdvancedSetup]

Hello  and        @benv

 

My screen name is AdvancedSetup and I will assist you with your system issues.
 

That amount of memory is not normal

 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

• Please follow all steps in the provided order and post back all requested logs
• Please attach all log files to your post, unless otherwise requested
• Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed.
• Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed.
• Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
• Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
• Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing.
• Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed.
• Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours.
• If your system is running Discord, please be sure to Exit it while this case is ongoing.

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting. This is a report only.

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

[benv]

As I said in my original post, the support tool always gets stuck on run FRST and won't continue. 

[AdvancedSetup]

I'm sorry, but waiting a month for a reply makes it impossible to assist you.

Once you have the time to review and work on the issue, please let us know and we'll be more than happy to assist you.

Thank you, @benv

 

[benv]

32 minutes ago, AdvancedSetup said:

I'm sorry, but waiting a month for a reply makes it impossible to assist you.

Once you have the time to review and work on the issue, please let us know and we'll be more than happy to assist you.

Thank you, @benv

 

The solution you gave me was what I've already tried and as I said it doesn't work. It's impossible for you to assist me when you don't read what I've already tried.  

[AdvancedSetup]

If the solution I presented did not work that's okay, simply reply and let me know it does not work. That takes a few minutes at best. Coming back to the topic 4 weeks later is the issue.

All I'm asking is that you let us know when you actually have time to look at the issue.  When you posted, obviously you did not have the time to reply for whatever reason.

 

[AdvancedSetup]

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks