KB5016629 failing to install due to Malwarebytes

[shankly1985]

Hi Team

another Windows update just released is also failing to install on Windows 11 Pro. I have had this issue since June KB updates.

Disabling Malwarebytes and restarting the PC is the only way to update the PC.

[Porthos]

19 minutes ago, shankly1985 said:

I have had this issue since June KB updates.

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

[shankly1985]

15 minutes ago, Porthos said:

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

Hello

Thanks for taking your time to help me with this issue. I have attached the zip file 

mbst-grab-results.zip

[AdvancedSetup]

Please save the attached file FIXLIST.TXT to the same location as the Farbar program

C:\Users\shank\Downloads\

fixlist.txt

Then right-click over the following file in your Downloads folder C:\Users\shank\Downloads\FRSTEnglish.exe  and select more and run with Admin rights

Then click on the FIX button

 

It will produce a log file named FIXLOG.TXT when it completes. Please post back that new log as an attachment on your next reply.

Thank you @shankly1985

 

 

[shankly1985]

1 hour ago, AdvancedSetup said:

Please save the attached file FIXLIST.TXT to the same location as the Farbar program

C:\Users\shank\Downloads\

fixlist.txt 2.59 kB · 2 downloads

Then right-click over the following file in your Downloads folder C:\Users\shank\Downloads\FRSTEnglish.exe  and select more and run with Admin rights

Then click on the FIX button

 

It will produce a log file named FIXLOG.TXT when it completes. Please post back that new log as an attachment on your next reply.

Thank you @shankly1985

 

 

Hi 

Please see attached 

 

Fixlog.txt

[AdvancedSetup]

Without attempting to dig into this much further. I would highly recommend that you restart your computer more often.

Your logs indicate about a week to two weeks between restarts. Anytime you're having issues with any kind of software update whether it's our program or anyone else you should try restarting the computer first, then trying the update again.

We can write up a generic clean up script to help clean the computer some if you like, but restarting more often would be prudent.

 

I would also highly suggest you disable FAST START which also causing multiple issues for little gain.

https://www.elevenforum.com/t/turn-on-or-off-fast-startup-in-windows-11.1212/

 

 

[shankly1985]

15 hours ago, AdvancedSetup said:

Without attempting to dig into this much further. I would highly recommend that you restart your computer more often.

Your logs indicate about a week to two weeks between restarts. Anytime you're having issues with any kind of software update whether it's our program or anyone else you should try restarting the computer first, then trying the update again.

We can write up a generic clean up script to help clean the computer some if you like, but restarting more often would be prudent.

 

I would also highly suggest you disable FAST START which also causing multiple issues for little gain.

https://www.elevenforum.com/t/turn-on-or-off-fast-startup-in-windows-11.1212/

 

 

Hello 

 

I switch off my PC daily I think with fast start up enabled its not counting the restarts. 

I'll try switching it off. 

Do you think that is the issue with updates not working? 

[AdvancedSetup]

Very well could be. Fast Startup basically puts the computer into a hibernation mode. So programs, settings, etc. remain running or as they were when you do a SHUT DOWN.

With Fast Startup OFF then everything actually closes and shuts down for real.

Please try running the computer with Fast Startup off and I'm sure it will help with things in general.

 

[shankly1985]

Hello

I tried switching off Fast boot but the update still failed to install. It did however get through the update to 96% before failing unlike before it failed at 30%.

Attached you will see a before I switched off Malwarebytes protection "Failed install" then a after with Malwarebytes protection disabled "Successful install" All my KB windows updates since June 2022 I have had to switch off Malwarebytes otherwise the updates wont install.

[AdvancedSetup]

You can try exiting out of Malwarebytes and try the update.

 

[AdvancedSetup]

You can also see here in another topic that this issues appears to be known by Microsoft. What the ultimate fix will be is unknown at this time.

For now there are various things one can try to get the updates installed

 

[shankly1985]

41 minutes ago, AdvancedSetup said:

You can try exiting out of Malwarebytes and try the update.

 

Did originally try that, but didn't work. The PC must be restarted with protection disable then the update will go through. 

Once completed the protection can be enabled again. 

[AdvancedSetup]

If it works for you great. I recommend you continue to do so. It does not work for everyone.

 

2 hours ago, Phxflyer said:

Well, color me surprised. Turning off MB and rebooting worked for me last month but NOT this month. KB5016629 won't install with MB off. As I expected, there is much more going on here and I'm really not sure MB has anything to do with this problem. I've done everything recommended except turning off .NET Frameworks 3.5 or doing the in-place update with the ISO. I'll probably wait this out until MS comes out with a published "fix" or until 22H2 is released.