New threat

[monkeyboyzmum]

Lots of pop ups in Windows after accessing this address [audiobookbay.cc]

This address is also in my history  [chrome-extension://cjpalhdlnbpafiamejdnhcphjbkeiagm/document-blocked.html?details=%7B%22url%22%3A%22http%3A%2F%2Futhyr-que.com%2Fzcvisitor%2Fc3ba5ab6-1761-11ed-b217-0a4f27b0b8e7%2F72092e88-2c53-401c-b988-51ef43ce1034%3Fcampaignid%3Ddf4c6ee2-01b5-11ed-92c0-12beee04f19b%22%2C%22hn%22%3A%22uthyr-que.com%22%2C%22dn%22%3A%22uthyr-que.com%22%2C%22fs%22%3A%22%2Fzcvisitor%2F*%3Fcampaignid%24document%22%7D]

 

I have run Malwarebytes but still infected

Edited August 9, 2022 by AdvancedSetup
Corrected font issue

[AdvancedSetup]

Hello  and        @monkeyboyzmum

 

My screen name is AdvancedSetup and I will assist you with your system issues.
 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

• Please follow all steps in the provided order and post back all requested logs
• Please attach all log files to your post, unless otherwise requested
• Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed.
• Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed.
• Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
• Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
• Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing.
• Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed.
• Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours.
• If your system is running Discord, please be sure to Exit it while this case is ongoing.

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting. This is a report only.

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

[AdvancedSetup]

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks