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MB anti-rootkit tool stops at registry scan, even during safe mode


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1 hour ago, woodmirror77 said:

I was hoping to just use the tool. Do you have any advise besides just downloading the main software?

No not really, I did not see anything obvious on your log. Rootkits are rare nowadays. If you want, I could move your post and have a malware removal expert check your system if you really think you have an issue. Is that something you would like?

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  • Root Admin

Hello  and  :welcome:      @woodmirror77

 

My screen name is AdvancedSetup and I will assist you with your system issues.
 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Please follow all steps in the provided order and post back all requested logs
  • Please attach all log files to your post, unless otherwise requested
  • Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed.
  • Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed.
  • Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
  • Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
  • Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing.
  • Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed.
  • Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours.
  • If your system is running Discord, please be sure to Exit it while this case is ongoing.

 

To begin, please do the following

Click on START and type in CMD.EXE and when it shows on the menu right-click and select "Run as administrator" and type in or copy and paste the following exactly. Then press the Enter key and restart the computer. Let the DISK CHECK run. Do not touch any keys while booting.

ECHO Y|CHKDSK C: /F

 

Let me know if there are any errors shown from the disk check

 

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Here is the log:

TimeCreated : 8/7/2022 6:54:55 PM
Message     :
              
              Checking file system on C:
              The type of the file system is NTFS.
              Volume label is Windows.
              
              
              A disk check has been scheduled.
              Windows will now check the disk.                         
              
              Stage 1: Examining basic file system structure ...
                802560 file records processed.                                                        
              
              File verification completed.
               Phase duration (File record verification): 7.18 seconds.
                11323 large file records processed.                                   
              
               Phase duration (Orphan file record recovery): 0.00 milliseconds.
                0 bad file records processed.                                     
              
               Phase duration (Bad file record checking): 1.51 milliseconds.
              
              Stage 2: Examining file name linkage ...
                373 reparse records processed.                                      
              
                1259236 index entries processed.                                                       
              
              Index verification completed.
               Phase duration (Index verification): 20.49 seconds.
                0 unindexed files scanned.                                        
              
               Phase duration (Orphan reconnection): 1.97 seconds.
                0 unindexed files recovered to lost and found.                    
              
               Phase duration (Orphan recovery to lost and found): 9.80 milliseconds.
                373 reparse records processed.                                      
              
               Phase duration (Reparse point and Object ID verification): 5.68 milliseconds.
              
              Stage 3: Examining security descriptors ...
              Cleaning up 27 unused index entries from index $SII of file 0x9.
              Cleaning up 27 unused index entries from index $SDH of file 0x9.
              Cleaning up 27 unused security descriptors.
              Security descriptor verification completed.
               Phase duration (Security descriptor verification): 32.11 milliseconds.
                228339 data files processed.                                           
              
               Phase duration (Data attribute verification): 1.45 milliseconds.
              CHKDSK is verifying Usn Journal...
                40841984 USN bytes processed.                                                           
              
              Usn Journal verification completed.
               Phase duration (USN journal verification): 190.62 milliseconds.
              
              Windows has scanned the file system and found no problems.
              No further action is required.
              
               487345151 KB total disk space.
               380092640 KB in 560020 files.
                  395488 KB in 228340 indexes.
                       0 KB in bad sectors.
                  925851 KB in use by the system.
                   65536 KB occupied by the log file.
               105931172 KB available on disk.
              
                    4096 bytes in each allocation unit.
               121836287 total allocation units on disk.
                26482793 allocation units available on disk.
              Total duration: 29.92 seconds (29921 ms).
              
              Internal Info:
              00 3f 0c 00 92 07 0c 00 55 38 15 00 00 00 00 00  .?......U8......
              32 01 00 00 43 00 00 00 00 00 00 00 00 00 00 00  2...C...........
              

TimeCreated : 8/6/2022 3:56:59 PM
Message     :
              
              Checking file system on C:
              The type of the file system is NTFS.
              Volume label is Windows.
              
              
              A disk check has been scheduled.
              Windows will now check the disk.                         
              
              Stage 1: Examining basic file system structure ...
                802560 file records processed.                                                        
              
              File verification completed.
               Phase duration (File record verification): 7.08 seconds.
                11322 large file records processed.                                   
              
               Phase duration (Orphan file record recovery): 0.00 milliseconds.
                0 bad file records processed.                                     
              
               Phase duration (Bad file record checking): 1.37 milliseconds.
              
              Stage 2: Examining file name linkage ...
                373 reparse records processed.                                      
              
                1259048 index entries processed.                                                       
              
              Index verification completed.
               Phase duration (Index verification): 22.12 seconds.
                0 unindexed files scanned.                                        
              
               Phase duration (Orphan reconnection): 1.83 seconds.
                0 unindexed files recovered to lost and found.                    
              
               Phase duration (Orphan recovery to lost and found): 1.66 seconds.
                373 reparse records processed.                                      
              
               Phase duration (Reparse point and Object ID verification): 6.25 milliseconds.
              
              Stage 3: Examining security descriptors ...
              CHKDSK is compacting the security descriptor stream
              Cleaning up 2295 unused security descriptors.
                228245 data files processed.                                           
              
               Phase duration (Data attribute verification): 1.55 milliseconds.
              CHKDSK is verifying Usn Journal...
                35128376 USN bytes processed.                                                           
              
              Usn Journal verification completed.
               Phase duration (USN journal verification): 164.25 milliseconds.
              Correcting errors in the Volume Bitmap.
              
              Windows has made corrections to the file system.
              No further action is required.
              
               487345151 KB total disk space.
               378592352 KB in 559675 files.
                  395236 KB in 228248 indexes.
                       0 KB in bad sectors.
                  920215 KB in use by the system.
                   65536 KB occupied by the log file.
               107437348 KB available on disk.
              
                    4096 bytes in each allocation unit.
               121836287 total allocation units on disk.
                26859337 allocation units available on disk.
              Total duration: 33.02 seconds (33026 ms).
              
              Internal Info:
              00 3f 0c 00 db 05 0c 00 b1 35 15 00 00 00 00 00  .?.......5......
              32 01 00 00 43 00 00 00 00 00 00 00 00 00 00 00  2...C...........
           

 

CHKDSKResults.txt

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  • Root Admin

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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  • Root Admin

That log looks good. Please run the following steps now.

 

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.

 

Spoiler
 
 
 
 
Spoiler

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

image.png

image.png

image.png

 



STEP 01

  • If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Double-click to run the program
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, if items are found please click Quarantine.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
  • Please attach the Additions.txt log to your reply as well.
  • On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

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  • Root Admin

There is no reason to run MBAR standalone. That is a very custom version of the program written many years ago. It is not something that should be run all the time. It can produce conflicts and false positives.

What issues are you still having?

 

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