MalwareBytes return free version after few days

[Huzi83]

Hello, I have a problem with the annual license: every few days malware bytes returns to the Free version: I have to log into my account from chrome, delete the device, put the license again and go .. why?

[Porthos]

30 minutes ago, Huzi83 said:

Hello, I have a problem with the annual license: every few days malware bytes returns to the Free version: I have to log into my account from chrome, delete the device, put the license again and go .. why?

This is one issue only the support desk can address.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.