Very confused

[JoyceFr]

I received an e-mail with my monthly security update, so I wanted to see the one threat that it said I had. Well, when I logged in there was an option to switch to a new dashboard, so I did that. This brought me to a page that included my subscriptions and billing and nothing more. I noticed that it said home on top but that was not underlined, nor did it do anything to click there. I decided to just change back to older version and even then, I could not do anything with it. The only things available were subscriptions, billing and there was agear so I clicked on that and all I could do was view my profile. I need to know how I am supposed to navigate and do things on this site....where to go and where to click. I have looked all over. Am I missing something?

[Malwarebytes]

***This is an automated reply***

Hi,

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[Porthos]

8 minutes ago, JoyceFr said:

I received an e-mail with my monthly security update, so I wanted to see the one threat that it said I had.

What version of Malwarebytes. Is it a consumer or business version?

[JoyceFr]

I really don't know....where would I find this? Like I said, I have only basic info when I am logged on. Just see subscriptions, billing, orders and that gear that allows me to see my  profile and nothing more. Pretty sutre that when I get a notice to upgrade to newest version, I do that so should be the latest?

[Porthos]

1 minute ago, JoyceFr said:

I really don't know....where would I find this?

Does it look like this when you open the installed Malwarebytes on your computer?

[JoyceFr]

No, not at all. It os a white screen with my registration key and a black box alove that had the subscriptions, payments, orders, settings and support to click on and like I said, when I click settings I can view my profile and this is all.

[Porthos]

5 minutes ago, JoyceFr said:

No, not at all. It os a white screen with my registration key and a black box alove that had the subscriptions, payments, orders, settings and support to click on and like I said, when I click settings I can view my profile and this is all.

I am talking about the installed Malwarebytes software. NOT the online account portal.

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

Edited August 6, 2022 by Porthos

[JoyceFr]

No, not at all. It is a white screen with my registration key and a black box abvve that had the subscriptions, payments, orders, settings and support to click on and like I said, when I click settings, I can view my profile, and that is all.

 

Ok, just noticed your remark about the installed program. I was actually just going to the site and logging in. Was not aware that this would not take me to what I am able to see if I click on what is on my desktop. I just clicked on that, and it does bring me to those items that you show in the previous post. Does it matter that the screen does not look the same in that it is a white screen and not dark as depicted in your post? Does this mean I don't have the most recent update?

[Porthos]

1 hour ago, JoyceFr said:

Does it matter that the screen does not look the same in that it is a white screen and not dark

I have dark mode enabled. So from my original instructions, do you see any detection's in your logs?

Edited August 6, 2022 by Porthos

[JoyceFr]

I did not think I needed to do that as I figured out that I just needed to go to the installed program. That is a little too advanced for me, unfortunately.

[Porthos]

3 minutes ago, JoyceFr said:

I did not think I needed to do that as I figured out that I just needed to go to the installed program.

You found the info you were interested with in the installed program?

 

[JoyceFr]

Yes, when I logged into the downloaded program on my computer, I do see that page that shows Detection history, scanner and Real Time protection info

just like what you posted, 

[Porthos]

1 minute ago, JoyceFr said:

Yes, when I logged into the downloaded program on my computer, I do see that page that shows Detection history, scanner and Real Time protection info

just like what you posted, 

And you see your detection/protection events? Are you now satisfied you have the info you wanted.

[JoyceFr]

I just clicked on Detection History and see one was blocked 7/9/22 so not sure. Seems there should be more in there as of this date?  

[Porthos]

8 minutes ago, JoyceFr said:

Seems there should be more in there as of this date?  

Probably all there is and that is a good thing. Most of my clients using Malwarebytes show no detection's/blocks at all.

10 minutes ago, JoyceFr said:

see one was blocked 7/9/22

If that was a "web" block it just means Malwarebytes protected you from a possible bad site.

[JoyceFr]

Thanks so much for your help Porthos. You've been a big help and so patient. I really appreciate it.