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Need assistance please.

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Hello @Dela616:

@AdvancedSetup will return to assist you pending the receipt of the following logs.

As a good beginning, and to establish a baseline, please run and then attach the two (2) text log files generated by the the FRST tool in its basic/default data gathering mode:

The Farbar Recovery Scan Tool (FRST) is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.

There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.
To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions

Download and launch Farbar Recovery Scan Tool

  1. Download the Farbar Recovery Scan Tool.
    Do not click on any Ads.
  2. Locate the file you downloaded on your computer.
    Downloaded files are often saved to the Downloads folder.
  3. Only if English is not the computer's system language, right-click on FRST64 (or FRST) and rename the file to FRSTEnglish64 (or FRSTEnglish).
  4. Double-click the downloaded file to run the Farbar Recovery Scan Tool.

  5. DOC-1318-1.png
  6. Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
    Disable smart screen ONLY if it interferes with the software we may have to use:  What is SmartScreen and how can it help protect me?

         a.  Click More info.

         b.  Click Run anyway.

  7. When the User Account Control window appears, click Yes.


  8. To accept the Disclaimer of warranty, click Yes.


  9. Ensure only the boxes listed below are checked


    Registry  Services  Drivers
    Processes  Internet  One month



  10. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
    Please remember to re-enable any Antivirus software when we are finished running scans.

    Click Scan. The scan may take a few minutes to complete.


  11. When the scan completes, Farbar Recovery Scan Tool shows two messages:

  • Scan completed. FRST.txt is saved in the same directory FRST is located.


  • Addition.txt is saved in the same directory FRST is located.


  • Click OK to close each message window.


Please attach both of those logs to your next reply, DO NOT copy/paste the contents of the logs directly.


Finally, in the bottom-left corner of your next reply, please toggle the "Follow topic" switch to on.

Thank you.

Edited by 1PW
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  • 3 weeks later...

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