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Possible false positive trojan.meterpreter


lhenry74
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Thank you for checking this. 

When I try to restore the file from quarantine, I get an error "Unable to restore...  Access is Denied".  Where is the file located?  I can manually move it if I know where it is.  I tried running Malwarebytes as administrator, but I still got the same message.

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  • Root Admin

Can we please get a full set of logs

 

To begin, please do the following so that we may take a closer look

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

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Thank you @lhenry74

Please create a NEW System Restore Point before anything else.

Create System Restore Point in Windows 11
https://www.elevenforum.com/t/create-system-restore-point-in-windows-11.3602/

Then Use System Restore on Windows 11 to recover to this previously saved Restore Point: 02-08-2022 22:49:38 Windows Modules Installer
https://www.elevenforum.com/t/use-system-restore-on-windows-11.3604/

 

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Unfortunately, I have a tiny hard drive in my Surface and when I created the new restore point, apparently the old one was deleted.  The only option when I try to restore is the one that I just created.  Any other suggestions?

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Click on Start and type in CMD.EXE and when it shows on the menu, right-click and select "Run as administrator"

Then type in or copy and paste the following and press the Enter key

SFC  /SCANNOW 

 

Let me know what that says

 

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Please follow the advice from the following link

https://support.microsoft.com/en-in/help/4027498/windows-10-run-the-troubleshooter-for-apps


Further steps you can take:

Start by running the Windows Store Apps troubleshooter.

Open Start > Settings > Update & security > Troubleshoot
Scroll down to the bottom
Click Windows Store Apps

Click Run the troubleshooter
 

 

 

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Thanks for the help!  I haven't actually noticed anything that isn't working, so I will wait until an app does not work and fix it then.  I reset several apps, but I don't know which one needs the file that is missing.  It seems like this solution will work.

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