golfnut123 Posted August 2, 2022 ID:1527331 Share Posted August 2, 2022 All of a sudden I can't update. Error said something went wrong. One or more items in the current update did not complete Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted August 2, 2022 Staff ID:1527332 Share Posted August 2, 2022 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
1PW Posted August 2, 2022 ID:1527333 Share Posted August 2, 2022 Hello @golfnut123 and welcome back: While you are waiting for an expert/staffer to reply, please download/run/reply with the results from the Malwarebytes Support Tool's grab for analysis: Download the Malwarebytes Support Tool. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file. In the User Account Control pop-up window, click Yes to continue the installation. Run the MBST Support Tool. In the left navigation pane of the Malwarebytes Support Tool GUI, click Advanced. In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine. Soon a zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply. Thank you. Link to post Share on other sites More sharing options...
golfnut123 Posted August 3, 2022 Author ID:1527334 Share Posted August 3, 2022 (edited) Let me try that again. Edited August 3, 2022 by golfnut123 Link to post Share on other sites More sharing options...
golfnut123 Posted August 3, 2022 Author ID:1527335 Share Posted August 3, 2022 mbst-grab-results.zip Link to post Share on other sites More sharing options...
cage22 Posted August 3, 2022 ID:1527338 Share Posted August 3, 2022 same problem started at about same time for me too. Link to post Share on other sites More sharing options...
wrfpchek Posted August 3, 2022 ID:1527339 Share Posted August 3, 2022 Likewise for me. Just encountered it today. Link to post Share on other sites More sharing options...
boogeyman Posted August 3, 2022 ID:1527343 Share Posted August 3, 2022 Check for updates is grayed out when R click icon in system tray. Link to post Share on other sites More sharing options...
RawKnee Posted August 3, 2022 ID:1527344 Share Posted August 3, 2022 Same thing has started to happen to me,how do i sort this out,i use premium version Link to post Share on other sites More sharing options...
golfnut123 Posted August 3, 2022 Author ID:1527347 Share Posted August 3, 2022 Looks like someone got it going. Mine is now working. Link to post Share on other sites More sharing options...
RawKnee Posted August 3, 2022 ID:1527348 Share Posted August 3, 2022 What did you have to do to fix this? Link to post Share on other sites More sharing options...
RawKnee Posted August 3, 2022 ID:1527349 Share Posted August 3, 2022 3 minutes ago, golfnut123 said: Looks like someone got it going. Mine is now working. Is there something I need to do Link to post Share on other sites More sharing options...
Porthos Posted August 3, 2022 ID:1527352 Share Posted August 3, 2022 (edited) There are intermittent issues with updates for some customers. Until this issue is fully resolved you should be able to download and manually update the client each day. 64-bit - https://malwarebytes.box.com/s/lx8dfe2xdysnwnyca3mdfwz4lmah99yr 32-bit - https://malwarebytes.box.com/s/swwntld4n2fr7x2apvoq8l3831lgmzd0 Edited August 3, 2022 by Porthos Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 3, 2022 Root Admin ID:1527358 Share Posted August 3, 2022 Please try again now and let us know if still an issue Link to post Share on other sites More sharing options...
Sfrush Posted August 3, 2022 ID:1527423 Share Posted August 3, 2022 It happened for me tonight as well. But it's been happening on and off the past two or three weeks. I didn't pay it any mind as things usually go back to normal after a few hours. 1 Link to post Share on other sites More sharing options...
boogeyman Posted August 3, 2022 ID:1527530 Share Posted August 3, 2022 Just tried and it's working. 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 4, 2022 Root Admin ID:1527538 Share Posted August 4, 2022 All updates should be working now. We've corrected the update issue Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now