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Maybe False Positive?


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Hello,

I just got a notification after I scanned my computer using malwarebytes that there was a PUP in my computer. However, that computer barely ever connects to the internet and I hardly ever use it.

This is the log of the scan. Take a look:

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 7/29/22
Scan Time: 10:50 AM
Log File: 2b33d31c-0f13-11ed-8618-0a0027000012.json

-Software Information-
Version: 4.5.12.204
Components Version: 1.0.1725
Update Package Version: 1.0.57899
License: Trial

-System Information-
OS: Windows 11 (Build 22000.832)
CPU: x64
File System: NTFS
User: Lenovo-Mar\Admin

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 270177
Threats Detected: 1
Threats Quarantined: 0
Time Elapsed: 0 min, 19 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 1
PUP.Optional.Spigot.PN, C:\USERS\ADMIN\APPDATA\LOCAL\MICROSOFT\EDGE\USER DATA\Default\Preferences, No Action By User, 192, 786326, 1.0.57899, , ame, , 38BE33258F417DF3B7B2C7DCDD16C3D8, 3A728A5C97EFEBE595DAA46E3A8182D0F2A4A1F4AFBA96F327C4BF7165296776

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

 

Please let me know if this is a false positive. Thanks.

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Hello @jamesparker72 

Let me suggest that you select all items "tagged" by Malwarebytes & insure all are Ticked for removal. Do a new scan with Malwarebytes for Windows.

Do a Check for Update using the Malwarebytes Settings >> General tab.

See this Support Guide https://support.malwarebytes.com/hc/en-us/articles/360042187934-Check-for-updates-in-Malwarebytes-for-Windows

When it shows a new version available, Accept it and let it proceed forward.  Be sure it succeeds.

If prompted to do a Restart, just please follow all directions.

Let me know how that goes.    Next, the Malwarebytes sca

Next, click the small x on the Settings line to go to the main Malwarebytes Window.   Next click the blue button marked Scan.

 

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

>>>>>>      👉      You can actually click the topmost left  check-box  on the very top line to get ALL lines  ticked   ( all selected).         <<<<     💢

 

MB4_scan_tick_ALL.jpg.d5c4071c62ed66534301fbb217b93bc0.jpg

Please double verify you have that TOP  check-box tick marked.   and that then, all lines have a tick-mark

 

Then click on Quarantine  button.

MB4_scan_all_Quarantine2.jpg.6c45445994d4125c0b617ac7c5551e03.jpg

 


Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.
See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

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Tips to help protect from infection

Thanks

 

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