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Malwarebytes 10 User license adding other computers on its own


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We have purchased 10 licenses for PCs. We have loaded it on 6 PCs. After a few weeks malwarebytes says we have exceeded the 10 users and then starts turning off so we have no virus protection on our computers. The program doesnt tell us its off so we dont even know that it is not running. Why is it adding users on its own and why does it turn off on our PCs that we have activated already?

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  • Root Admin

Hello @EpicM

Sorry to hear you're having licensing issues. Have you logged into your My Account page to see if you can address the issues there?

Did you purchase directly from Malwarebytes or another Vendor?

 

Please see the following

My Account & Billing

https://support.malwarebytes.com/hc/en-us/categories/360002458094

If that does not help, then please create a support ticket and someone will be happy to assist you.

Consumer Support
https://support.malwarebytes.com/hc/en-us/requests/new

 

Thank you

 

 

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