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Trying to restore quarantine files from over 3 months ago after uninstall


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Hi, a little over three months ago, I installed the free Malwarebytes program for the first time, did some scans, and quarantined some potential threats without thinking too much about what files I was quarantining. After a short while, I noticed some issues I was running into while browsing the internet that I had never had before.
A couple of examples include:
Youtube videos having heavy stutter while buffering and quality options were auto selecting to 144p, whereas before I could load and buffer any video at the highest quality options with no issues. This problem also includes embedded youtube videos played in other apps, like Discord
Twitch livestream preview thumbnails not loading or showing broken thumbnails
Reddit thread image previews loading extremely slowly or loading the image for a second and then showing a broken image, reddit videos having similar stutter issues as Youtube
Gmail e-mails having an irregularly long load time while giving "Oops" error messages and/or failing to load emails
Twitter images and videos having similar loading issues/showing empty space or broken media

These issues persisted across multiple browsers (Chrome, Firefox, and Edge), with or without any addons (I didn't have any addons in Firefox and Edge but still encountered these issues), and before/after clearing browser cache data/history, which make me confident that the problem I am experiencing is unrelated to browser choice. I also do not encounter these issues on my laptop that has never run Malwarebytes nor on my phone when I browse the same websites, so I don't expect it to be an ISP issue. These are major disruptions that I had never experienced prior to using Malwarebytes to quarantine files related to my browsers, and my system is only about 8 months old or so with: intel i5 10400F, GeForce RTX 3060ti, 16GB DDR4 3000MHz, 1TB M.2 NVMe SSD, so I don't expect this to be a hardware issue, either.
Browsing through the Malwarebytes forums, I found this thread, detailing a similar issue:
<https://forums.malwarebytes.com/topic/235805-youtube-videos-occasional-stutter/>

From what I understand, I need to be able to recover the quarantined files and restore them through Malwarebytes. When I initially experienced these problems, I uninstalled the app because I thought it was actively causing the problems (uninstalling didn't resolve anything). Earlier today, I reinstalled the app in an attempt to restore those files because of what I read in this thread saying that the files should still be listed in the quarantine tab even after an uninstall
<https://forums.malwarebytes.com/topic/224910-what-happens-to-quarantined-items-after-uninstall/#elControls_1224648_menu>
However, the quarantine tab is empty after reinstalling, which I assume is because those files were quarantined over 3 months ago.

I was hoping I could get help to see if there was some way to get those files back and see if my internet browsing functions would return to normal if I restore them through Malwarebytes. If that isn't possible, I was hoping someone knew of any other possible solution.
Lot of text, I apologize for being longwinded, but I appreciate any help that could be given.

Thanks!

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@Nahxela Once Malwarebytes is uninstalled the quarintine files are permanently deleted.

As for your other issues,

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

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When the issues first came up, I tried restarting my system multiple times to no avail (like 60-90 days ago), including fully shutting it down. I'll restart again right now, but that's an option I've already explored with no success.

I've also tried rebooting my router and power cycling it with no luck.

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When the issues first came up, I tried restarting my system multiple times to no avail (like 60-90 days ago), including fully shutting it down. I'll restart again right now, but that's an option I've already explored with no success.

I've also tried rebooting my router and power cycling it with no luck.

e: Yeah, just restarted with no change

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  • Root Admin
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Hello  and  :welcome:      @Nahxela

 

My screen name is AdvancedSetup and I will assist you with your system issues.
 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Please follow all steps in the provided order and post back all requested logs
  • Please attach all log files to your post, unless otherwise requested
  • Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed.
  • Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed.
  • Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
  • Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
  • Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing.
  • Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed.
  • Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours.
  • If your system is running Discord, please be sure to Exit it while this case is ongoing.

 

NOTE: When you uninstalled Malwarebytes, that removed the quarantine files. There are no longer any files to restore. If you have have missing files you'll need to locate them from another source now.

 

What is this program for that is running from a folder on your Desktop?

C:\Users\nahxe\Desktop\Delfinovin

 

 

 

Please download the attached fixlist.txt file and save it to this location where you ran Farbar from.  C:\Users\nahxe\Downloads\
NOTE. It's important that both files,C:\Users\nahxe\Downloads\FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run Farbar  (C:\Users\nahxe\Downloads\FRSTEnglish.exe) and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

Edited by AdvancedSetup
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  • Root Admin

Thank you for the log @Nahxela

The computer was in the middle of a Repair so it could not complete the repair check I asked it to run. Please open an elevated Admin command prompt and type in or copy and past the following and run it.

SFC  /SCANNOW 

Let me know the results of that command.

 

Then, temporarily exit out of Malwarebytes via the Task Tray icon, right-click Quit and run the following.

 

 

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

  • Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • If Microsoft SmartScreen blocks the download, click through to save the file
  • This tool is safe.   Smartscreen is overly sensitive.
  • If SmartScreen blocks the file from running click on More info and Run anyway
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

image.png

image.png

image.png

 

Thank you

 

 

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  • Root Admin

Please uninstall, update, or otherwise address the following as appropriate for your system.

 

--------------------------- [ OtherUtilities ] ----------------------------

NVIDIA GeForce Experience 3.23.0.74 v.3.23.0.74 Warning! Download Update

------------------------------- [ Backup ] --------------------------------

Microsoft OneDrive v.22.099.0508.0001 Warning! Download Update


-------------------------- [ IMAndCollaborate ] ---------------------------

Discord v.1.0.9003 Warning! Download Update

 

 

Then click on Start and type in "Check for updates" and allow for Windows to scan for and install any updates it finds.

 

Keep me posted.

 

How is the computer running now?

Are there any other issues or concerns I can assist you with?

 

Thanks @Nahxela

 

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  • Root Admin

Excellent, glad to hear all is working well again now @Nahxela

 

Let's go ahead and do some clean-up work and remove the tools and logs we've run.

Please download KpRm by kernel-panik and save it to your desktop.

  • right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, ensure all boxes under Actions are checked.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log will open in Notepad titled kprm-(date).txt.
  • Please attach that file to your next reply. (not compulsory)

 

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes

 

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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

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