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How to upgrade from 2.2.1 to latest version


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Hi. I'm running MBAM 2.2.1.1043 with a lifetime premium license on Win7 SP1. It stopped updating on May 19 for reasons discussed already. What's the recommended procedure for upgrading to the latest version while retaining my lifetime license? Appreciate your insight.

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

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3 minutes ago, collarcity said:

What's the recommended procedure for upgrading to the latest version while retaining my lifetime license?

I would verify you can access your account at my.malwarebytes.com and that your key is listed there. Once you have done that please post and I will give you more advice.

 

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Just now, collarcity said:

"You have not set up your account. Please check your email for instructions to set up your account."

Never received an e-mail... ?

You do not need to receive the email to setup up an account. You should use the email you used to  purchase the license from Malwarebytes.

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11 minutes ago, collarcity said:

Ok, that worked. Thank you. My lifetime license is visible in the dashboard.

Uninstall your old version from the control panel. Also deactivate the license in you MB account

Now download the following and do a clean of your old version. https://downloads.malwarebytes.com/file/mb_clean

Be sure to restart.

 

Edited by Porthos
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@collarcity As of this post it is close to midnight for you so I will check with tomorrow.

After following my above instructions, Do you have any other AV software installed and what is it. Want to make sure there are not going to be any conflicts with the current version of Malwarebytes.

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