arleetel Posted July 10, 2022 ID:1524191 Share Posted July 10, 2022 (edited) "one or more items in the current update did not complete.Check internet connection." Did that : is connected ! I have this issue on 2computers with windows 10 (updates still working on windows11) on it and different versions of malwarebytes, did an uninstall and reinstall (with the offline installer)on one of them : did not help. attached the mbst-grab results for the 2 computers. Thanks in advance for your help. mbst-grab-result_laptop.zip mbst-grab-results_computer.zip Edited July 10, 2022 by arleetel Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted July 10, 2022 Staff ID:1524192 Share Posted July 10, 2022 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
nukecad Posted July 10, 2022 ID:1524200 Share Posted July 10, 2022 (edited) I'm just this minute seeing the same here when checking for updates from the UI in the Free version. Nohing downloads, 0% on the status bar. Obviously as I'm posting here my internet is connected, so it may be an issue with the update server connection? Edited July 10, 2022 by nukecad Link to post Share on other sites More sharing options...
SPDIF Posted July 10, 2022 ID:1524209 Share Posted July 10, 2022 Seems like al last topics are about update problems... I just did try on my own pc and from some client's. All premium user. Guess what, i have the same error as above. Seems as Malwarebytes has gone faulty somewhere... We not use beta versions, but my client's have the same problem, suddenly no one can get updates... Link to post Share on other sites More sharing options...
Mike_Marshall Posted July 10, 2022 ID:1524217 Share Posted July 10, 2022 I also have the exact same error. And so do several of my friends. Seems like this is quite common. I won't post logs here. If someone doesn't come up with a fix soon I will start my own thread. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 10, 2022 Root Admin ID:1524238 Share Posted July 10, 2022 @arleetel On the computer you used the Offline version, please run the Online version to update the database https://downloads.malwarebytes.com/file/mb-windows 1 Link to post Share on other sites More sharing options...
arleetel Posted July 11, 2022 Author ID:1524296 Share Posted July 11, 2022 @AdvancedSetup: did that on the laptop, result : malwarebytes is up to date, after that : same error : something went wrong : one or more items in the current update did not complete successfully. Yesterday I was able to update mbam on the computer with windows 11, today : same error. The thing is on the 4 computers I have different versions of malwarebytes : strange. Thank you for your reply. Link to post Share on other sites More sharing options...
nukecad Posted July 11, 2022 ID:1524301 Share Posted July 11, 2022 (edited) Just tried again and today it updated with no issue. Free version, using Check for Updates from the General tab. Now at v4.5.9.198, Update package 1.0.57087, Component package 1.0.1676 (Which doesn't seem to be the latest, I thought the latest was 4.5.10.200 component package 1.0.1709 ?) EDIT: Quit Malwarbytes and relaunched, ran Check for updates again and it did another one. This time it did a reinstall after downloading the update and I am now at 4.5.10.200. Edited July 11, 2022 by nukecad Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 11, 2022 Root Admin ID:1524400 Share Posted July 11, 2022 @arleetel Can you please try updating again and let me know if you're still having an issue? Link to post Share on other sites More sharing options...
Paszu Posted July 11, 2022 ID:1524412 Share Posted July 11, 2022 (edited) I have the same issue can't update MBAM :( latest update was DoIncrementalUpdate (DB pkg version: 1.0.57097), First: Yes, Last: Yes Edited July 11, 2022 by Paszu Link to post Share on other sites More sharing options...
arleetel Posted July 12, 2022 Author ID:1524478 Share Posted July 12, 2022 (edited) @AdvancedSetup same issue, updating with mbsetup.exe same error, after a while, but version mbam changed from 4.5.11.202 to 4.5.10.200. Beta updates is enabled. I tried something else : changed DNS from automatic to google public DNS 8.8.8.8 and 8.8.44 (hopefully safe)and so far it works, never be too optimistic..... The version on the 3 computers is 4.5.11.202 except for the one with windows 11 : 4.5.10.200. Hope this is is the solution and that the errors do not occur any more. Thank you. Edited July 12, 2022 by arleetel Link to post Share on other sites More sharing options...
rorymi6 Posted July 12, 2022 ID:1524480 Share Posted July 12, 2022 Also getting same update errors some days it works ok another day ( like today ) it will not update says cannot connect to update server I am using Malwarebytes version 4.5.10.200 This has now been going on like this for nearly a week I guess they have problems but as yet no permanent solution to this recurring issue ? 😒 Link to post Share on other sites More sharing options...
Staff Ried Posted July 12, 2022 Staff ID:1524487 Share Posted July 12, 2022 Hi rorym16 would you be willing to send us a set of logs from our Support Tool? Link to post Share on other sites More sharing options...
rorymi6 Posted July 12, 2022 ID:1524495 Share Posted July 12, 2022 (edited) Hi Ried Inexplicably within the last hour normal service has once again resumed ? Nothing has altered at my end same network same PCs no Windows updates so now that we can connect and make contact with the update server I can only assume some issue at your end ? I will keep checking ( as it seems to fail the next day ) the update function to see if it still connects and post back if this random issue has finally been resolved ? Clearly there has been some external issue as there have been many other people posting in respect to exactly the same problem over the last week if you take a look in the Malwarebytes forums. regards rorymi6 😉 Edited July 12, 2022 by rorymi6 Link to post Share on other sites More sharing options...
Staff Ried Posted July 12, 2022 Staff ID:1524497 Share Posted July 12, 2022 Hi, yes, we are aware that there is a timeout occurring for some folks - it's not our product, it's an issue with one of the servers that they've been working very hard to identify. The host of our servers were able to identify one, but we're not sure if that is the same one that is affecting you folks in the UK. Please keep an eye on it and let me know if the update check fails again. If it does, please see the PM I sent you about an hour ago. 1 Link to post Share on other sites More sharing options...
SPDIF Posted July 12, 2022 ID:1524509 Share Posted July 12, 2022 Well it seems that the problem is not only in the UK, but also in Belgium... Sometimes it work, sometimes not. This morning no updates possible, now in the evening it suddenly works again. Link to post Share on other sites More sharing options...
arleetel Posted July 12, 2022 Author ID:1524516 Share Posted July 12, 2022 25 minutes ago, SPDIF said: Well it seems that the problem is not only in the UK, but also in Belgium... Sometimes it work, sometimes not. This morning no updates possible, now in the evening it suddenly works again. You are right, same here. Changing the DNS is maybe not the right solution. Link to post Share on other sites More sharing options...
Staff Ried Posted July 12, 2022 Staff ID:1524521 Share Posted July 12, 2022 What would be most helpful in identifying the problem, is if someone is willing to run WireShark while the issue is occurring so we can see which server is having the trouble. If anyone is willing to do that, please PM me. Thanks! Link to post Share on other sites More sharing options...
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