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"one or more items in the current update did not complete.Check internet connection." Did that : is connected !

I have this issue on 2computers with windows 10 (updates still working on windows11) on it and different versions of malwarebytes, did an uninstall and reinstall (with the offline installer)on one of them : did not help.

attached the mbst-grab results for the 2 computers.

Thanks in advance for your help.

mbst-grab-result_laptop.zip mbst-grab-results_computer.zip

Edited by arleetel
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***This is an automated reply***


Thanks for posting in the Malwarebytes for Windows Help forum.

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I'm just this minute seeing the same here when checking for updates from the UI in the Free version.

Nohing downloads, 0% on the status bar.

Obviously as I'm posting here my internet is connected, so it may be an issue with the update server connection?


Edited by nukecad
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Seems like al last topics are about update problems... I just did try on my own pc and from some client's. All premium user. Guess what, i have the same error as above.

Seems as Malwarebytes has gone faulty somewhere... We not use beta versions, but my client's have the same problem, suddenly no one can get updates...

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@AdvancedSetup: did that on the laptop, result : malwarebytes is up to date, after that : same error : something went wrong : one or more items in the current update did not complete successfully.

Yesterday I was able to update mbam on the computer with windows 11, today : same error.

The thing is on the 4 computers I have different versions of malwarebytes : strange.

Thank you for your reply.

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Just tried again and today it updated with no issue.

Free version, using Check for Updates from the General tab.

Now at v4.5.9.198, Update package 1.0.57087, Component package 1.0.1676

(Which doesn't seem to be the latest, I thought the latest was component package 1.0.1709 ?)

EDIT: Quit Malwarbytes and relaunched, ran Check for updates again and it did another one.

This time it did a reinstall after downloading the update and I am now at

Edited by nukecad
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@AdvancedSetup same issue, updating with mbsetup.exe same error, after a while, but version mbam changed from to

Beta updates is enabled.

I tried something else : changed DNS from automatic to google public DNS and 8.8.44 (hopefully safe)and so far it works, never be too optimistic.....

The version on the 3 computers is except for the one with windows 11 :

Hope this is is the solution and that the errors do not occur any more.

Thank you.

Edited by arleetel
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Also getting same update errors some days it works ok another day ( like today ) it will not update says cannot connect to update server 

 I am using Malwarebytes version

This has now been going on like this for nearly a week I guess they have problems but as yet no permanent solution to this recurring issue ?


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Hi Ried

Inexplicably within the last hour normal service has once again resumed ?

Nothing has altered at my end same network same PCs no Windows updates so now that we can connect and make contact with the update server I can only assume some issue at your end ?

I will keep checking ( as it seems to fail the next day ) the update function to see if it still connects and post back if this random issue has finally been resolved ?

Clearly there has been some external issue as there have been many other people posting in respect to exactly the same problem over the last week if you take a look in the Malwarebytes forums.





Edited by rorymi6
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Hi, yes, we are aware that there is a timeout occurring for some folks - it's not our product, it's an issue with one of the servers that they've been working very hard to identify. The host of our servers were able to identify one, but we're not sure if that is the same one that is affecting you folks in the UK.

Please keep an eye on it and let me know if the update check fails again.  If it does, please see the PM I sent you about an hour ago. 

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25 minutes ago, SPDIF said:

Well it seems that the problem is not only in the UK, but also in Belgium... Sometimes it work, sometimes not. This morning no updates possible, now in the evening it suddenly works again.

You are right, same here. Changing the DNS is maybe not the right solution.

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