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Updating issue!!! Unable to update Malwarebytes!!!

computerz101
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computerz101

computerz101

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Unable to update malwarebytes automatically or manually. I have also used the mbam support tool to clean install, already added application to windows firewall, already tried googles DNS servers for IPV4 and IPV6, already tried the registry update you've mentioned to force use IPV4 instead of IPV6. Sometimes after a fresh install manual updating will work but after 30 minutes to 1 hour it never works again. Reset network equipment no difference. Doesn't matter how many system restarts etc. I've tried disabling different protection layers inside of malwarebytes to see if that makes a difference and still have the same issue so re-enabled all. Happened all of the sudden between 3rd week of June and first day of July.  Everything was working fine on all 20 PC's up until 2 weeks ago now every single PC malwarebytes is not updating. No changes have been made since in terms of windows updates or anything else. Malwarebytes was updated to the most recent version then next thing you know unable to update malwarebytes.... Already check windows security center and verified that windows defender is disabled and malwarebytes is turned on...Instead of having me follow all the same protocols which I already have followed every step from other posts i've seen over the past few days nothing you have mentioned to anybody has worked to remedy this issue. So please advise preferrably with a working solution. Also just so you know the other link you provide for malwarebytes direct download in other posts that version doesn't work either for updating. Something is wrong with malwarebytes. I wish I could actually install and older version of it but regardless if you have the full download or the older installer it still reverts and forces newer version to be installed.

 

Its numerous computers Lenovo, HP, you name it. 

 

All running Windows 10 Pro version 21H1 or (21H2 full up to date). Malwarebytes is the only program that is having issues updating...

 

When trying to update manually or automatically this is what happens below:

Downloading stuck at 0% then gives the following message: Something went wrong: One or more items in the current update did not complete successfully. Please check your internet connection and try again. If you need more help, visit our support site.

Nothing is wrong with the internet connection at all!!!

 

Please provide me a version of malwarebytes that is pre 4.5.10 so I can atleast have things update instead of leaving all of the computers vulnerable which is not ok. 

Edited by computerz101
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AdvancedSetup

AdvancedSetup

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Good day, @computerz101

We need to get some logs to see what might be going on.

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

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AdvancedSetup

AdvancedSetup

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Thanks, @computerz101

Yes, I've read above, but I'm not Carnac the Magnificent I need logs in order to try and see what is going on. Of course, we used canned messages just like tens of thousands of businesses do. No one wants to write up the exact same reply hundreds of times, that's not a very efficient use of one's time.

We have roughly twenty-five million people who either download, install, or update Malwarebytes daily around the world. Sometimes things happen that prevent installations, updates, etc. and we need logs to try and figure out what is going on. Believe me, if we had millions of customers having the exact same issue you were having you wouldn't get a reply for over a month as we'd be swamped with reports.

I'm actually trying to help my wife set up for a party so I probably won't reply until Monday, but no worries, one way or another we'll get you fixed up.

Thank you for your time and patience, greatly apprecitated

 

 

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AdvancedSetup

AdvancedSetup

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I received the PM

Are you still having an updating issue? The log you posted yesterday shows that updates were being applied, but it may have been due to a reinstall.

 

Please check for updates again. If you do get an error please grab a screenshot.

Then run our MBST tool again and grab a new set of logs please.

 

2022-07-09T04:11:28Z
=====================================
* * * * * * Enter DoIncrementalUpdate (DB pkg version: 1.0.56987), First: No, Last: Yes
SdkDbUpdatr.DLL version: 1.1.0.105
Applying delta updates...
Successfully applied delta updates.
Deflating DB files in staging area ...
Copying updated DB files.
Copying updated DLL files.
Loading shims.
Calling FinishUpdate.
Unloading Actions shim.
Unloading CLS Engine shim.
Unloading Browser SDK shim.
Successfully finished updates.
 

Thank you @computerz101

 

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computerz101

computerz101

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@AdvancedSetup 

 

With MBAM Privacy VPN Connecting out of LA is working on a single unit with malwarebytes staying up to date out of Arizona, but I need it to cover 20+ licensed units. I can't have my systems getting infected or running into issues. Can you please let Lisa know..so there can be a resolution for right now until you guys have a fix. They have not been updated or protected properly with current database definition updates and more on all the other systems which is not ok. Between these systems in question and a bunch of others I have many licenses with you guys under different accounts. I'm trying to stay with malwarebytes of course. 

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