Just_User Posted July 5, 2022 ID:1523542 Share Posted July 5, 2022 I want to try another antivirus (SurfShark antivirus (it says that Malwarebytes is still on the computer) I tried to remove Malwarebytes with mb-clean-3.1.0.1035 but mb-clean-results.txt Link to post Share on other sites More sharing options...
Porthos Posted July 5, 2022 ID:1523543 Share Posted July 5, 2022 1 minute ago, Just_User said: ) I tried to remove Malwarebytes with mb-clean-3.1.0.1035 but That is the wrong tool. Download the Malwarebytes Support Tool. Please close all browsers and programs before running the tool. Right click and quit MB from the system tray also. Once done it will attempt to reinstall both Malwarebytes and Privacy VPN. Please say no to the reinstalls . Restart the computer afterwards. Link to post Share on other sites More sharing options...
Just_User Posted July 5, 2022 Author ID:1523547 Share Posted July 5, 2022 Didn't help, but there are no more malwarbytes on the device Link to post Share on other sites More sharing options...
Just_User Posted July 5, 2022 Author ID:1523549 Share Posted July 5, 2022 3 hours ago, Porthos said: That is the wrong tool. Download the Malwarebytes Support Tool. Please close all browsers and programs before running the tool. Right click and quit MB from the system tray also. Once done it will attempt to reinstall both Malwarebytes and Privacy VPN. Please say no to the reinstalls . Restart the computer afterwards. Didn't help, but there are no more malwarbytes on the device Link to post Share on other sites More sharing options...
Porthos Posted July 5, 2022 ID:1523550 Share Posted July 5, 2022 I will get some to assist you digging out any left overs. @AdvancedSetup Link to post Share on other sites More sharing options...
Just_User Posted July 5, 2022 Author ID:1523552 Share Posted July 5, 2022 3 hours ago, Porthos said: I will get some to assist you digging out any left overs. @AdvancedSetup Is that a ping like in Discord? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 5, 2022 Root Admin ID:1523556 Share Posted July 5, 2022 Good day, @Just_User Please run the following to get me some logs to check on this for you. Please do the following so that we can get started and see what's going on. The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer. There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit. To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions Download and launch Farbar Recovery Scan Tool Download the Farbar Recovery Scan Tool Do not click on any Ads. Locate the file you downloaded on your computer. Downloaded files are often saved to the Downloads folder. Double-click the downloaded file to run the Farbar Recovery Scan Tool. A Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC. Disable smart screen ONLY if it interferes with software we may have to use: What is SmartScreen and how can it help protect me? a. Click More info. b. Click Run anyway. When the User Account Control window appears, click Yes. To accept the Disclaimer of warranty, click Yes. Ensure only the boxes listed below are checked Registry Services Drivers Processes Internet One month Addition.txt Disable any Antivirus software you have installed ONLY if it stops software we may use from working. Please remember to re-enable any Antivirus software when we are finished running scans Click Scan. The scan may take a few minutes to complete. When the scan completes, Farbar Recovery Scan Tool shows two messages: Scan completed. FRST.txt is saved in the same directory FRST is located. Addition.txt is saved in the same directory FRST is located. Click OK to close each message window Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly Thanks Link to post Share on other sites More sharing options...
Just_User Posted July 5, 2022 Author ID:1523561 Share Posted July 5, 2022 3 hours ago, AdvancedSetup said: Good day, @Just_User Please run the following to get me some logs to check on this for you. Please do the following so that we can get started and see what's going on. The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer. There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit. To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions Download and launch Farbar Recovery Scan Tool Download the Farbar Recovery Scan Tool Do not click on any Ads. Locate the file you downloaded on your computer. Downloaded files are often saved to the Downloads folder. Double-click the downloaded file to run the Farbar Recovery Scan Tool. A Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC. Disable smart screen ONLY if it interferes with software we may have to use: What is SmartScreen and how can it help protect me? a. Click More info. b. Click Run anyway. When the User Account Control window appears, click Yes. To accept the Disclaimer of warranty, click Yes. Ensure only the boxes listed below are checked Registry Services Drivers Processes Internet One month Addition.txt Disable any Antivirus software you have installed ONLY if it stops software we may use from working. Please remember to re-enable any Antivirus software when we are finished running scans Click Scan. The scan may take a few minutes to complete. When the scan completes, Farbar Recovery Scan Tool shows two messages: Scan completed. FRST.txt is saved in the same directory FRST is located. Addition.txt is saved in the same directory FRST is located. Click OK to close each message window Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly Thanks Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Just_User Posted July 5, 2022 Author ID:1523562 Share Posted July 5, 2022 3 hours ago, AdvancedSetup said: Good day, @Just_User Please run the following to get me some logs to check on this for you. Please do the following so that we can get started and see what's going on. The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer. There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit. To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions Download and launch Farbar Recovery Scan Tool Download the Farbar Recovery Scan Tool Do not click on any Ads. Locate the file you downloaded on your computer. Downloaded files are often saved to the Downloads folder. Double-click the downloaded file to run the Farbar Recovery Scan Tool. A Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC. Disable smart screen ONLY if it interferes with software we may have to use: What is SmartScreen and how can it help protect me? a. Click More info. b. Click Run anyway. When the User Account Control window appears, click Yes. To accept the Disclaimer of warranty, click Yes. Ensure only the boxes listed below are checked Registry Services Drivers Processes Internet One month Addition.txt Disable any Antivirus software you have installed ONLY if it stops software we may use from working. Please remember to re-enable any Antivirus software when we are finished running scans Click Scan. The scan may take a few minutes to complete. When the scan completes, Farbar Recovery Scan Tool shows two messages: Scan completed. FRST.txt is saved in the same directory FRST is located. Addition.txt is saved in the same directory FRST is located. Click OK to close each message window Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly Thanks Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Just_User Posted July 5, 2022 Author ID:1523571 Share Posted July 5, 2022 4 hours ago, AdvancedSetup said: Good day, @Just_User Please run the following to get me some logs to check on this for you. Please do the following so that we can get started and see what's going on. The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer. There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit. To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions Download and launch Farbar Recovery Scan Tool Download the Farbar Recovery Scan Tool Do not click on any Ads. Locate the file you downloaded on your computer. Downloaded files are often saved to the Downloads folder. Double-click the downloaded file to run the Farbar Recovery Scan Tool. A Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC. Disable smart screen ONLY if it interferes with software we may have to use: What is SmartScreen and how can it help protect me? a. Click More info. b. Click Run anyway. When the User Account Control window appears, click Yes. To accept the Disclaimer of warranty, click Yes. Ensure only the boxes listed below are checked Registry Services Drivers Processes Internet One month Addition.txt Disable any Antivirus software you have installed ONLY if it stops software we may use from working. Please remember to re-enable any Antivirus software when we are finished running scans Click Scan. The scan may take a few minutes to complete. When the scan completes, Farbar Recovery Scan Tool shows two messages: Scan completed. FRST.txt is saved in the same directory FRST is located. Addition.txt is saved in the same directory FRST is located. Click OK to close each message window Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly Thanks How's it going? Link to post Share on other sites More sharing options...
Just_User Posted July 5, 2022 Author ID:1523575 Share Posted July 5, 2022 4 hours ago, AdvancedSetup said: Good day, @Just_User Please run the following to get me some logs to check on this for you. Please do the following so that we can get started and see what's going on. The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer. There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit. To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions Download and launch Farbar Recovery Scan Tool Download the Farbar Recovery Scan Tool Do not click on any Ads. Locate the file you downloaded on your computer. Downloaded files are often saved to the Downloads folder. Double-click the downloaded file to run the Farbar Recovery Scan Tool. A Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC. Disable smart screen ONLY if it interferes with software we may have to use: What is SmartScreen and how can it help protect me? a. Click More info. b. Click Run anyway. When the User Account Control window appears, click Yes. To accept the Disclaimer of warranty, click Yes. Ensure only the boxes listed below are checked Registry Services Drivers Processes Internet One month Addition.txt Disable any Antivirus software you have installed ONLY if it stops software we may use from working. Please remember to re-enable any Antivirus software when we are finished running scans Click Scan. The scan may take a few minutes to complete. When the scan completes, Farbar Recovery Scan Tool shows two messages: Scan completed. FRST.txt is saved in the same directory FRST is located. Addition.txt is saved in the same directory FRST is located. Click OK to close each message window Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly Thanks Sorry, but I will not be able to answer you in the near future because I live in Russia and as of this writing I have 23:33 Moscow time Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 5, 2022 Root Admin ID:1523577 Share Posted July 5, 2022 No problem. Get some rest. I will review your logs and reply soon Thank you Link to post Share on other sites More sharing options...
Just_User Posted July 5, 2022 Author ID:1523578 Share Posted July 5, 2022 thx Link to post Share on other sites More sharing options...
Root Admin Solution AdvancedSetup Posted July 5, 2022 Root Admin Solution ID:1523589 Share Posted July 5, 2022 I would recommend a lot more cleaning of your computer, but that's up to you. The following fix should correct the issue with Malwarebytes being detected still and remove it. Please save the attached FIXLIST.txt file to the same folder location as the Farbar program. Then run the Farbar program and click on the FIX button. After the computer restarts you should be able to run the other software now. fixlist.txt Thanks Link to post Share on other sites More sharing options...
Just_User Posted July 6, 2022 Author ID:1523669 Share Posted July 6, 2022 12 hours ago, AdvancedSetup said: I would recommend a lot more cleaning of your computer, but that's up to you. The following fix should correct the issue with Malwarebytes being detected still and remove it. Please save the attached FIXLIST.txt file to the same folder location as the Farbar program. Then run the Farbar program and click on the FIX button. After the computer restarts you should be able to run the other software now. fixlist.txt 210 B · 2 downloads Thanks Thank you for help Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 6, 2022 Root Admin ID:1523730 Share Posted July 6, 2022 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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