Not sure what's going on???

[Smiley3000]

Hi

Scan logs attached. 

FRST

Addition

Malwarebytes

Been having problems with computer running slow, some functions not working (eg magnifying glass in bottom left corner), Google Calendar not working/loading, slowness, stalling and others.

Recently had hardware issues with the graphics card and 1TB hard drive replaced.  Windows 10 reloaded.

Thanks

 

Mal Report 050722.txt FRST.txt Addition.txt

[AdvancedSetup]

Hello @Smiley3000

I don't see any signs of an obvious infection. The logs do indicate quite a few faulting applications though.

Let's do an antivirus scan from ESET just to make sure. Then we can do a generic cleanup and see if that helps.

 

 

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

• It will start a download of "esetonlinescanner.exe"
• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get it started. 
• When presented with the initial ESET options, click on "Computer Scan".
• Next, when prompted by Windows, allow it to start by clicking Yes 
• When prompted for scan type, Click on Full scan 
• Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
• Have patience.  The entire process may take an hour or more. There is an initial update download.
• There is a progress window display.
• You should ignore all prompts to get the ESET antivirus software program.   ( e.g. their standard program).   You do not need to buy or get or install anything else.
• When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
• Click The blue “Save scan log” to save the log.
• If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at the bottom).
• Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

[Smiley3000]

Hi

Scan completed with no issues.

Attached.

ESET.txt

[AdvancedSetup]

Please temporarily exit out of Malwarebytes and run the following

 

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

• Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
• If Microsoft SmartScreen blocks the download, click through to save the file
• This tool is safe.   Smartscreen is overly sensitive.
• If SmartScreen blocks the file from running click on More info and Run anyway
• Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
• Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
• You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

 

Thank you

 

 

[Smiley3000]

Hi 

Scan completed as attached.

thanks

SecurityCheck.txt

[AdvancedSetup]

Please uninstall, update, or otherwise address the following as appropriate for your system

 

-------------------------- [ IMAndCollaborate ] ---------------------------

Zoom v.5.10.7 (6120) Warning! Download Update

------------------------------- [ Browser ] -------------------------------

Google Chrome v.103.0.5060.66 Warning! Download Update

---------------------------- [ UnwantedApps ] -----------------------------
Bonjour v.3.1.0.1 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.

 

Then click on Start Search, and type in "Check for updates" and allow Windows to scan for and install any updates it finds.

 

Keep me posted on status

 

[Smiley3000]

Hi

 Updated Zoom and Chrome

Bonjour deleted. 

Checked updates.  All good.

 

Thanks

 

 

[AdvancedSetup]

Great,

How is the computer running now? @Smiley3000

 

[Smiley3000]

In general the computer is running better I think, appears more responsive. 

However still can't use the search function in the task bar of windows?  

Google Calendar still isn't loading and can't get any results back from the Google help page.  

So still doing some odd things.

 

Thanks

 

 

 

[Smiley3000]

BTW I can't get the Google Calendar / Functions to work across Edge or Chrome.  

However i can get it to work on a seperate laptop and mobile phone.  So it does seem to be this computer.  

 

thanks

 

[AdvancedSetup]

Please export your bookmarks or anything else you want to keep from Google Chrome.

Then go to Control Panel and uninstall it. Then let me know when that's done and I'll give you a script to run to fully remove Google Chrome from the computer.

Then we'll do some general cleaning and reinstall Google Chrome after that.

 

[Smiley3000]

Hi, Google Chrome is uninstalled.  

Thanks

[AdvancedSetup]

Please save the attached FIXLIST.txt file to the same folder where you have the Farbar program.

Then open Farbar and click on the FIX button. After the computer restarts please post back the FIXLOG.txt file.

fixlist.txt

Thanks

 

[Smiley3000]

Hi, Done

 

Fixlog.txt

[Smiley3000]

Forgot to add, I've done a Windows Media Fix and now have the Taskbar Search back running.  

Thanks for the help, I do appreciate this.   The computer so far is definitely running better.  

 

[AdvancedSetup]

Please go ahead now and run the following

 

Microsoft Safety Scanner

Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.   
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well
 

STEP 1

Please set File Explorer to SHOW ALL folders, all files, including hidden ones.  Use OPTION ONE or TWO of this article

https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

STEP 2

I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on the Scan Options & select the FULL scan.

Then start the scan. Have lots of patience. It may take several hours.

• Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on the screen display.  The only things that count are the End result at the end of the run.
• The scan will take several hours.  Leave it alone. It will remove any other remaining threats as it goes along.  Take a very long break, do your normal personal errands .....just do not use the computer during this scan.

This is likely to run for many hours as previously mentioned  ( depending on the number of files on your machine & the speed of the hardware.)

The log is named MSERT.log  and the log will be at C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

 

It is normal for the Microsoft Safety Scanner to show detections during the scan process. It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection.

That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

Then it writes into the log on your computer what it found.

 

 

[Smiley3000]

All complete

msert.log

[AdvancedSetup]

Great, looks good.

How is the computer running now?

 

[Smiley3000]

Hi

Seems to be running a lot better now.  More responsive.

 

😁

[AdvancedSetup]

Great, glad to hear.

 

Let's go ahead and do some clean-up work and remove the tools and logs we've run.

Please download KpRm by kernel-panik and save it to your desktop.

• right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, ensure all boxes under Actions are checked.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log will open in Notepad titled kprm-(date).txt.
• Please attach that file to your next reply. (not compulsory)

 

1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
   https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

•   Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee
•   Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser
•   Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

uBlock Origin

• Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm 
• Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak 
• Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes

 

[Smiley3000]

Thanks, appreciate the assistance.  

All completed.  

 

Thanks Again.

[AdvancedSetup]

You're quite welcome. Take care and have a great weekend

 

[AdvancedSetup]

Glad we could help.

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