yardbird Posted July 2, 2022 ID:1523122 Share Posted July 2, 2022 I deactivated my License and removed it from the CP. Downloaded a fresh copy of the current MBAM .. Now I get an error & I don't see the program in the control panel ? I try to bring up the program - its not on the taskbar? Does not load on the taskbar... Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted July 2, 2022 Staff ID:1523123 Share Posted July 2, 2022 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
yardbird Posted July 2, 2022 Author ID:1523126 Share Posted July 2, 2022 Logs: mbst-grab-results.zip Link to post Share on other sites More sharing options...
yardbird Posted July 2, 2022 Author ID:1523129 Share Posted July 2, 2022 after I posted Logs above - I used the Support/Clean Tool - the program & license + ID is back - When I go to the taskbar to "Check for Updates" sometimes it works? When I open the program from the taskbar & go to the Settings/About tab & click on: Check for Updates I get this error pic? (also the General Tab "Check for Updates" ) and, sometimes I get the updates? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 2, 2022 Root Admin ID:1523134 Share Posted July 2, 2022 Please use the MBST tool to do a CLEAN removal of Malwarebytes. Do not allow the Clean Removal to reinstall. Just decline the install Restart the computer and use the following installer MB4 Offline Installerhttps://downloads.malwarebytes.com/file/mb4_offline 1 Link to post Share on other sites More sharing options...
yardbird Posted July 2, 2022 Author ID:1523135 Share Posted July 2, 2022 @AdvancedSetup PC has been cleaned again... Will now reboot pc & use the Installer you posted above... Link to post Share on other sites More sharing options...
yardbird Posted July 2, 2022 Author ID:1523137 Share Posted July 2, 2022 @AdvancedSetup did the reboot, ran your link & installed it... there was 1 pop up & then around 60% - 80% it went away... & said the install is DONE ! Link to post Share on other sites More sharing options...
yardbird Posted July 2, 2022 Author ID:1523139 Share Posted July 2, 2022 Seems to by running fine now.. will to a reboot & be back. Thank you !!! Link to post Share on other sites More sharing options...
yardbird Posted July 2, 2022 Author ID:1523141 Share Posted July 2, 2022 Runs OK now !! It starts off with an update check... - manual checking works OK Many Thanks ! regards !! 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 2, 2022 Root Admin ID:1523153 Share Posted July 2, 2022 You're quite welcome @yardbird Have a great weekend and Happy 4th of July too 1 1 Link to post Share on other sites More sharing options...
yardbird Posted July 2, 2022 Author ID:1523156 Share Posted July 2, 2022 You have a Great Weekend also !!!! & many thanks !!! Stay safe best regards !!! Link to post Share on other sites More sharing options...
Porthos Posted July 2, 2022 ID:1523158 Share Posted July 2, 2022 Closing this topic as it's been resolved. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 5, 2022 Root Admin ID:1523515 Share Posted July 5, 2022 Good day @yardbird Please get me a new set of Farbar scan logs to review. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you 1 Link to post Share on other sites More sharing options...
yardbird Posted July 5, 2022 Author ID:1523525 Share Posted July 5, 2022 Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 5, 2022 Root Admin ID:1523533 Share Posted July 5, 2022 Please go ahead and go to Control Panel, Programs, Programs and Features and uninstall Malwarebytes and restart the computer. When done, let me know Thanks @yardbird 1 Link to post Share on other sites More sharing options...
yardbird Posted July 5, 2022 Author ID:1523535 Share Posted July 5, 2022 Removed from Control Panel Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 5, 2022 Root Admin ID:1523536 Share Posted July 5, 2022 Are you using a NETGEAR USB WiFi adapter for networking? 1 Link to post Share on other sites More sharing options...
yardbird Posted July 5, 2022 Author ID:1523538 Share Posted July 5, 2022 No NETGEAR USB WiFi... plugged into ISP's router Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 5, 2022 Root Admin ID:1523539 Share Posted July 5, 2022 Please run the fix below. It will remove all traces of Malwarebytes as well as some files, program settings from other older antivirus programs you've had on the system before at some point in time. When it has been completed, please attach the FIXLOG.txt file. Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords. NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Discord cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks 1 Link to post Share on other sites More sharing options...
yardbird Posted July 5, 2022 Author ID:1523540 Share Posted July 5, 2022 I get this error when I try to download & save ??? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 5, 2022 Root Admin ID:1523541 Share Posted July 5, 2022 Try restarting your computer again, or possibly try another web browser 1 Link to post Share on other sites More sharing options...
yardbird Posted July 5, 2022 Author ID:1523546 Share Posted July 5, 2022 (edited) Did a restart - Downloaded Firefox, My ISP is blocking it.... the only file that shows is below: EDIT: this file is in the download folder & on the desktop - what did I miss? Going to run FRST64 and press the Fix button just once and wait. & I'll see what happens.. fixlist.txt Edited July 5, 2022 by yardbird Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 5, 2022 Root Admin ID:1523557 Share Posted July 5, 2022 Yes, that is the file. You save that file FIXLIST.TXT to the same folder where you have the Farbar FRST program. Then run the Farbar program and click on the FIX button and let it run. When done, it should create a FIXLOG.txt file. Attach that back when done, please. 1 Link to post Share on other sites More sharing options...
yardbird Posted July 5, 2022 Author ID:1523558 Share Posted July 5, 2022 (edited) Yes attaching files now - also the FIX did a CHKDSK Is this everything you need? The EDIT: The Fixlist.txt is gone from the desktop? & not in the download folder anymore? Fixlog.txt Addition.txt Edited July 5, 2022 by yardbird Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 5, 2022 Root Admin ID:1523605 Share Posted July 5, 2022 The logs shows the following Windows Resource Protection found corrupt files but was unable to fix some of them. Can you zip and attach the following file and we'll see what it says C:\Windows\Logs\CBS\CBS.log Thanks @yardbird Link to post Share on other sites More sharing options...
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