I can not activate windows 10 | Installation token not found

[PedroHOLM]

I can not activate my windows 10 using new bought license.

 

lease see all these attachments.

1. I tried to activate using my mail address & password -> Failed -> attach a , b

2. I tried to activate using my license -> Failed again -> attach a , b

3. I tried add device through my account -> Failed again -> attach c

What is wrong about this license and what is installation token.

I did n't do anything worng.

I sent a support ticket to malwarebytes from my account -> but there is no menu in my account to see that ticket.

I seriously need help on this.

My mail in this forum is my mail in my account.

If this license does not work i should ask seller to reback my money.

Addition.txt FRST.txt mbst-grab-results.zip

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
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[PedroHOLM]

Follow attached files. 

 

Addition.txt FRST.txt mbst-grab-results.zip

[Porthos]

9 minutes ago, PedroHOLM said:

Follow attached files. 

Please try the following. Open an Elevated Admin (Run as Administrator) command prompt and copy / paste the following and press the Enter key. You should get a success message.

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters" /v "DisabledComponents" /t REG_DWORD /d 32 /f

Then restart the computer

Next

1. Download the offline installer from : https://downloads.malwarebytes.com/file/mb4_offline

2. Run the installer and try activating the program again.

  Can you please let me  know if that worked ?

This will set the IP preference to use IPV4 instead of IPV6 as recommended by Microsoft without actually disabling IPV6

[PedroHOLM]

6 minutes ago, Porthos said:

Por favor, tente o seguinte. Abra um prompt de comando Admin Elevado (Executar como Administrador) e copie/cole o seguinte e pressione a tecla Enter. Você deve receber uma mensagem de sucesso.

 

 

 

 

Em seguida, reinicie o computador

Próximo

1. Baixe o instalador offline em:  https://downloads.malwarebytes.com/file/mb4_offline

 

2. Execute o instalador e tente ativar o programa novamente.

 

  Por favor, pode me informar se funcionou?

 

Isso definirá a preferência de IP para usar IPV4 em vez de IPV6, conforme recomendado pela Microsoft, sem realmente desabilitar o IPV6

 

I followed the steps indicated, however, the error continues to occur, do you have any other recommendations?

[Porthos]

Just now, PedroHOLM said:

I followed the steps indicated, however, the error continues to occur, do you have any other recommendations?

Please consider changing your default DNS Server settings. Please choose one provider only

DNS is what lets users connect to websites using domain names instead of IP addresses

• Google Public DNS: IPv4   8.8.8.8 and 8.8.4.4   IPv6   2001:4860:4860::8888 and 2001:4860:4860::8844
• Cloudflare: IPv4   1.1.1.1 and 1.0.0.1   IPv6   2606:4700:4700::1111 and 2606:4700:4700::1001
• OpenDNS: IPv4   208.67.222.222 and 208.67.220.220  IPv6  2620:119:35::35 and 2620:119:53::53
• DNSWATCH: IPv4   84.200.69.80 and 84.200.70.40   IPv6  2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b

The Ultimate Guide to Changing Your DNS Server
https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Here is a YouTube video on Changing DNS settings if needed

[PedroHOLM]

13 minutes ago, Porthos said:

Please consider changing your default DNS Server settings. Please choose one provider only

DNS is what lets users connect to websites using domain names instead of IP addresses

• Google Public DNS: IPv4   8.8.8.8 and 8.8.4.4   IPv6   2001:4860:4860::8888 and 2001:4860:4860::8844
• Cloudflare: IPv4   1.1.1.1 and 1.0.0.1   IPv6   2606:4700:4700::1111 and 2606:4700:4700::1001
• OpenDNS: IPv4   208.67.222.222 and 208.67.220.220  IPv6  2620:119:35::35 and 2620:119:53::53
• DNSWATCH: IPv4   84.200.69.80 and 84.200.70.40   IPv6  2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b

The Ultimate Guide to Changing Your DNS Server
https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Here is a YouTube video on Changing DNS settings if needed

I made the requested change, but the problem continues to be asked.

[PedroHOLM]

Do we have any other alternatives?

[PedroHOLM]

After a few attempts, it finally worked, thank you for your help and attention!