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Need help removing wmail-chat.com powershell that runs on startup

Sindorius
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Sindorius

Sindorius

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Hey all,

 

I downloaded a game online and when I went to install it a cmd prompt appeared and disappeared and a new icon appeared on my toolbar that I traced back to something called energy.exe that installed to AppData/Roaming. I uninstalled it/removed its directory and installed malwarebytes/ran windows defender/eset but nothing could find anything. I even learned to use FRST and removed suspicious ATTENTION items but whenever I startup my computer a powershell.exe runs that tries to make outbound connections to wmail-chat.com and wmail-endpoint.com every minute until I close the powershell.exe from task manager.

 

If anyone can help me permanently remove this I would greatly appreciate it, thank you! 

 

I've attached my latest results from FRST, the FRST script I ran to fix my problem initially, and the malwarebytes export of the outbound connections from the powershell.exe startup script I can't get rid of.

FRST.txt Addition.txt FRST script I ran.txt malware_result_rtp_detection_wmail-chat.txt malware_result_rtp_detection_wmail-endpoint.txt

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AdvancedSetup

AdvancedSetup

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Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.

Once the fix has completed, please attach back the FIXLOG.txt file

 

NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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AdvancedSetup

AdvancedSetup

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Thank you for the log. Please go to Control Panel, Programs, Programs and Features and uninstall the following.

Bonjour
Java 8 Update 281
Java 8 Update 281 (64-bit)
Java Auto Updater
 

Then restart the computer and run this updated FIXLIST file as before with the Farbar program.

fixlist.txt

When done, post back the FIXLOG.TXT file.

 

After running the Farbar scanner then run the following Microsoft scanner and post back it's log too.

Microsoft Safety Scanner

Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.   
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well
 

STEP 1

Please set File Explorer to SHOW ALL folders, all files, including hidden ones.  Use OPTION ONE or TWO of this article

https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

STEP 2

I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on the Scan Options & select the FULL scan.

Then start the scan. Have lots of patience. It may take several hours.

  • Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on the screen display.  The only things that count are the End result at the end of the run.
  • The scan will take several hours.  Leave it alone. It will remove any other remaining threats as it goes along.  Take a very long break, do your normal personal errands .....just do not use the computer during this scan.

This is likely to run for many hours as previously mentioned  ( depending on the number of files on your machine & the speed of the hardware.)

The log is named MSERT.log  and the log will be at C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

 

It is normal for the Microsoft Safety Scanner to show detections during the scan process. It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection.

That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

Then it writes into the log on your computer what it found.

 

 

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AdvancedSetup

AdvancedSetup

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I'm curious what this file or folder is. The Farbar scanner was not able to remove it which is odd.

 

Do you know how to go into the Recovery Mode and a Command Prompt to check out that that is and see if it can be renamed from DOS?

C:\Windows\Temp\TmpFile1 => Could not move

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AdvancedSetup

AdvancedSetup

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Ah.. It is a RAM Disk

RAM Disks Explained: What They Are and Why You Probably Shouldn’t Use One
https://www.howtogeek.com/171432/ram-disks-explained-what-they-are-and-why-you-probably-shouldnt-use-one/

Aside from that, how is the computer running now?

Are there any other signs of an infection or other issues? @Sindorius

 

 

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Sindorius

Sindorius

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Hm I wonder what created it, is there a way to check? I wonder if an application is doing it for some kind of high-speed data access needs. I never setup any kind of RAM drive myself.

 

The computer is running great actually, I think you've scrubbed things clean (fingers crossed). Really appreciate your help, don't know what I would have done without you! I need to teach myself how to do all this amazing FRST work. Thanks a million (love the avatar btw, original star trek was amazing).

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  • 4 weeks later...
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AdvancedSetup

AdvancedSetup

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

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